How to complain about residential property? What are the ways to complain about the property?

1. If the inaction of the property management company infringes on the rights and interests of the owners, you can call the local consumer association. Some cities have opened the mayor's hotline, which can directly call to reflect the specific situation.

2. The property management company belongs to the local housing management department. If the property management company does not provide services, it can also directly complain to the housing management office of his competent department.

3. If you encounter the problem of unreasonable charges by the property management company, you can directly call 12358, which is the telephone number for reporting and complaining about price violations. In addition, if you encounter problems, you can also complain directly to the street office in your residential area. Through the investigation of the staff, he will accept and deal with related matters.

What are the ways to complain about the property?

1, looking for the property manager

If it is a minor problem of property management, or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.

Step 2 find a street office

Sub-district offices are under the jurisdiction of the people's government of the jurisdiction, responsible for the comprehensive management of the implementation of policies and cultural construction in the jurisdiction, and have the right to accept and assist in property complaints and consultation.

3. Find the housing management department.

The housing management department, namely the Housing Management Bureau, is generally responsible for: housing security, construction, system reform, market supervision, property management and policy changes, and supervising the implementation of housing management. Generally, the Housing Authority has a direct administrative subordinate relationship with the property management company.

4. find the industry Committee.

It is composed of owners' representatives in the property management area, and members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, supervise the management and operation of property management companies, and accept complaints from the owners.

Responsibilities and obligations of residential property

Responsibilities of the property management company:

1, property maintenance management. Property management enterprises shall, in accordance with the national property management standards, carry out maintenance and technical management of the properties they manage, including housing safety and quality management, housing maintenance technical management and housing maintenance and construction management.

2. Property equipment management. Property equipment to be managed mainly includes water supply and drainage equipment, gas equipment, heating equipment, ventilation equipment and electrical equipment.

3. Property environmental management: Property management companies have the obligation to manage the environment of residential quarters to meet the standards set by the state, including pollution prevention, environmental cleanliness and environmental greening.

4. Property management safety: Property companies should take various measures to ensure the personal and property safety of owners and users of houses, manage the public security of the community, manage the fire safety of the community, and manage the vehicles and personnel entering and leaving the community.

5. Liaise with the government and public institutions on public facilities. If the property management company fails to perform its responsibilities, it may report the situation to the relevant departments.

Obligations of the property company:

1, aiming at owner service, and improving service quality and level.

2. According to the property service contract, provide services such as security, sanitation and cleaning, daily maintenance of public parts and facilities.

3, announced in accordance with the provisions of the property service fee revenue and expenditure.

4. Accept the supervision of the owners' committee and owners.

5. Assist relevant departments to provide community services and carry out community cultural activities.

Matters needing attention for owners' rights protection

1, know yourself and don't complain about things beyond the scope of property management.

Owners must find out who is responsible for infringement when they encounter infringement. In fact, the responsibility of the property management company is to repair, maintain and manage the public parts and facilities in the residential area, and it is not obliged to repair the quality of the house and the proprietary parts of the owner's home. Faced with this situation, the court will not support the owner's refusal to pay the property service fee.

2. The owner should have sufficient and effective evidence to defend his rights.

You can choose fixed evidence such as photos, videos or recordings, and it is best to take some measures to prove the time of obtaining evidence. In addition, property bills, notices, warm tips, notices, etc. can all be used as evidence of rights protection.

3. If the property charges are too high or the service quality is poor, you can entrust a third party to evaluate the price and quality.

In view of the dispute between the owner and the property on the property price and service quality, it is necessary to adopt the evaluation criteria of property service cost and property service quality. This evaluation is for the whole community, and the evaluation results can be used by all owners.

4. Owners should pay attention to the rationality of various charges for residential property.

According to the new property regulations, the income and expenditure accounts of the income generated by the use of the public area of residential quarters should be publicized to the owners regularly. Property can recover operating costs and a small part of income, and most of the remaining income should be owned by the owner. If you forcibly occupy the property, it will infringe on the rights and interests of the owners.

5. Owners should try to avoid irrational rights protection.

1) Avoid cold violence. These methods include: making and posting slogans and banners to expose the misdeeds of real estate developers and property management companies; Refusing to pay the property management fee; Sit-in, assembly; Hinder the sales and construction of developers; Obstruct normal road traffic; Block the gate of the community; Obstruct the normal operation of property management companies and so on.

2) Avoid violent means. Owners must control their emotions when their demands are not met. Avoid physical conflicts or even large-scale fights with the staff of developers and property management companies at the instigation of someone, causing personal injury. This primitive and ineffective dispute resolution method is the most stupid and often complicates the problem.