How to combine adhering to people’s supremacy with customer service?

1. Adhere to the people’s nature of financial work. The most essential thing is to establish a people-centered value orientation, highlight the universal nature of financial management business, focus on improving people’s livelihood and well-being, and take into account stable scale, stable performance, The four goals of structural optimization and breakthrough innovation are to effectively manage money and finance for customers.

2. On the product side, we must pay close attention to changes in residents’ investment and savings behaviors, develop more good products that accurately meet customer needs, strengthen product breakthroughs and innovations, and constantly enrich product strategies and product forms. Let customers share the development dividends while maintaining the real economy.

3. On the client side, it is necessary to provide full life cycle "accompanying" services to different customer groups to effectively enhance customer investment experience. In customer service, we must focus on handling the relationship between customers' absolute return risk preference, net worth transformation and market fluctuations.