How to formulate the basic system of hotel management

Modern enterprise management system takes production and operation as its main function, and the profit target is clear. Managers and ordinary employees at all levels earn income according to their business performance and labor contribution, and welfare undertakings such as housing allocation, pension and medical care are undertaken by the market, society or government agencies. The following are various management system models brought to you by Bian Xiao. Welcome to read the reference. Let's have a look!

Basic system of hotel management (1)

Gfd demand system

First, you must wear work clothes, work shoes, work number plate and uniform hairstyle when going to work.

Waitress: Wear light makeup at work, not heavy makeup, long hair should be rolled up, short hair should not be over the shoulders, stay in the sea should not exceed the eyes, hair should not be dyed, and exaggerated hairstyle should not be combed.

Attendant: I don't dye my hair, I don't have a beard, and I often shave.

Fourth, don't grow nails and don't apply colored nail polish. Strong perfume is not allowed.

5. Bracelets, earrings, necklaces and other accessories are not allowed to be worn during working hours.

Six, work clothes should be clean, no oil stains, no wrinkles.

Seven, before going to work are not allowed to eat garlic, green onions, betel nuts and other irritating, smelly food, can not eat high alcohol content things, drinks.

Eight, can't do unsightly actions in front of guests, such as scratching, picking nose, digging ears, combing hair, picking teeth, yawning, etc. Cover up properly when sneezing.

Nine, check the appearance, the instrument should be placed in the bathroom or in a remote place that the guests can't see.

Ten, any violation of the above provisions of a deduction of 5 yuan, again deducted half a day off, three times deducted a day off.

Basic System of Hotel Management (2)

Health work system

I. Personal hygiene

First, take a bath frequently, change clothes frequently, wash your hair frequently, there is no dandruff, and your body has no odor.

Second, the work clothes should be washed and changed frequently, and there should be no oil stains, wrinkles and peculiar smell.

Third, wash your hands and dry them after urinating.

B. Regional health

A, the ground without sundry, tables and chairs neat and beautiful as required.

Second, the desktop is free of oil stains and dust, and the tableware is free of damage, oil stains, dust, water drops and tea stains. Tableware must be disinfected.

Third, the workbench should be clean and tidy, the items should meet the requirements, and the trays and kettles should be clean and stain-free.

Fourth, no littering, no spitting. Pick up the sundries on the ground and pay attention to public health.

Five, doors and windows, walls should be kept bright, no dust, no oil stains, no cobwebs.

Six, the bathroom should be kept clean, tidy, no smell, sanitary tools in order.

Seven, each team health shards all-in to people, send someone to take turns on duty every day, keep clean. Clean every Thursday.

Eight, in violation of the above provisions, depending on the seriousness of punishment 5? 20 yuan.

labour discipline

Get to work ten minutes early, change your work clothes and check your gfd.

2. Stand up regularly during working hours. Don't lean against the wall or chair. Don't get together and chat. Stand up regularly in your own area during working hours and greet guests with a smile. It is forbidden to use the workplace as a rest place, and offenders will be fined 5 yuan once. 20 yuan.

Third, when you meet guests and bosses, you should take the initiative to say hello and nod, and you can't turn a blind eye. Offenders are fined 5 at a time? 20 yuan.

When the guest comes, say welcome, pull up the chair and give up your seat. Please use polite expressions in the service process. Guests should thank them for paying the bill. When they leave, they should see the guests off. Please walk slowly, and sincerely welcome the guests to come next time. Use polite language (walk them to the door). Offenders will be fined 5? 20 yuan. (The specific situation shall be formulated by the department manager)

Don't quarrel with the guests, remember that the guests are always right, and don't ask the guests for items and tips. If the guests don't pay the bill due to attitude problems, the losses caused to the hotel shall be borne by myself. A fine of 20 depending on the seriousness of the case? 200 yuan.

Six, pick up the guest's items must be handed over to the bar or the next higher level leadership custody, and get in touch with the guests as soon as possible, are not allowed to stay hidden, to be. Once found, a fine of 20? 200 yuan and the consequences.

Seven, in case of more guests, shall not leave without authorization. If you leave your post, you should report to the foreman (including going to the toilet), and the foreman can only leave after arranging personnel to fill the post. Otherwise, I will bear the consequences, and I will be fined 20 yuan every time.

Eight, are not allowed to run in the restaurant, are not allowed to talk loudly in restaurants, boxes, public places, offenders will be punished according to the seriousness of the case? 10 yuan. ( 1)(2)(3)(4)

9. Don't go on strike, and don't gather people in groups to make trouble. It is strictly forbidden to disclose the business secrets of the hotel to outsiders or damage the image of the hotel. Offenders will be expelled.

Ten, employees must attend the briefing and peacetime business training, and offenders will be fined 5 yuan.

11. Obey at any time at work, put forward opinions after work, and don't argue with leaders in public, otherwise, depending on the seriousness of the case, you will be fined 50 yuan? 100 yuan, and make a written review at the class meeting.

12. Don't eat during working hours, and don't eat or use hotel or guest food without permission. Offenders will be fined 50 yuan. 200 yuan, if the circumstances are serious, shall be dismissed.

Thirteen, no bags are allowed in the workplace, and offenders will be fined 5? 20 yuan.

Fourteen, are not allowed to stay in the hotel after work, offenders will be fined 5 yuan.

15. Be familiar with business knowledge, know the dishes and drinks served every day, and memorize the menu and wine list. If the guests are dissatisfied due to the unfamiliar business, 5 yuan will be fined for the first time, depending on the seriousness of the case. 50 yuan, I was laid off for three days (excluding wages), and the losses caused by it were borne by myself.

16. Putonghua must be used during working hours, and offenders will be fined at one time 1. 5 yuan.

17. You are not allowed to take advantage of your position to write down the food used by the guests. Once found, a fine of 50? 100 yuan,

Basic system of hotel management (3)

Commodity management system

1. All hotel equipment and facilities shall not be taken away or used privately. Those who carry hotel supplies privately will be fined 50 yuan. 100 yuan/time.

Two, are not allowed to use the guest tableware to drink water and eat, found a fine 5 yuan.

Third, the waiter can't turn on the air conditioner for private use at will. Guests should immediately turn off the air conditioner, lights and TV after leaving, and offenders will be fined 5? 20 yuan.

Four, every day must check whether the air conditioner, disinfection cabinet, lighting, toilet sewer, TV, gas stove switch works normally, if there is any abnormality, immediately report to the foreman or supervisor, and arrange someone to repair it.

If you know that something can't be used, you can't use it by force, otherwise you will be at your own risk.

Six, before coming off work, must check whether all electrical equipment switch is closed, doors and windows are closed. If the foreman checks that the switch of electrical equipment in a certain area is not turned off, he will fine the waiter in this area 20 yuan/time, and the losses caused will be borne by himself.

7. The waiter shall properly keep and use all the articles issued by the hotel to the waiter. If there is any damage or loss, the waiter should compensate or restore the original state according to the price.

Eight, if it is found that intentionally damage the hotel facilities, hell to pay will be dismissed.

9. If the guest damages the hotel articles, he should also ask for compensation. But the tone should be euphemistic and not rude to the guests.

Ten, monthly inventory of work equipment, furniture and hotel facilities. The loss compensation scheme should be implemented according to the specific situation. (Further notice)

Basic System of Hotel Management (4)

Job responsibilities and reward and punishment system of vegetable distributors

First, dress according to the regulations, get ready before meals every day, and check whether the items needed for meals are complete. If it is not complete, it should be added immediately. If yes, the responsible person shall bear the consequences and losses caused in the process of eating.

Second, memorize the seasoning list of all kinds of dishes; Memory number and box location; Remember the order, service time and service order. If you follow the wrong ingredients, remember the wrong table position, serve the wrong food, delay the order, and reverse the order of serving, the responsible person will bear the losses and consequences, and will be fined 5? 20 yuan.

Third, attend the pre-class meeting in time, memorize the contents of the class meeting, and actively cooperate with the waiter.

Fourth, complete the tasks assigned by the superior leaders.

5. Resolutely ensure good food hygiene, so that stale and spoiled food will not be served, and offenders will be fined 50? 100 yuan.

6. Work details are arranged by the front office manager.

Basic System of Hotel Management (5)

Hotel hygiene self-inspection system

I. Purpose

In order to improve the quality of hotel hygiene management and provide customers with a fresh, clean and hygienic consumption environment, these regulations are formulated.

Second, the content

Hygiene management includes three aspects: personal hygiene management, articles and equipment hygiene management and food hygiene management.

2. The personnel of each department are responsible for keeping their work areas clean and hygienic. Managers are jointly and severally responsible for health work at lower levels.

4, personal hygiene management standards:

(1) Employee gfd and personal hygiene.

(2) Master the necessary health knowledge.

(3) physical and mental health, must hold a "health certificate".

5. For food hygiene management standards, please refer to the Regulations on Hotel Food Hygiene Management.

6. Hygienic management standard of articles and equipment: keep the surfaces of articles and equipment smooth, bright, free from peculiar smell, damage and scratches, and put them in order.

7. Health inspection shall be conducted according to the four-level inspection system of employee self-inspection, team inspection, department inspection and functional department inspection, including routine inspection, special inspection, unannounced visit inspection and unannounced visit inspection. For the problems found out, the responsibility shall be investigated and punished according to the standards.

Third, evaluation

1. Articles, facilities and equipment shall be smooth, bright, free from peculiar smell, damage and scratches, and placed in an orderly manner, otherwise penalties shall be imposed according to the seriousness of the circumstances and the impact caused.

(1) Minor hygiene problems such as wool, floating ash, water stains, paper scraps, etc. will be punished at each place 1-2 yuan.

(2) Dust, stains, oil stains, sundries, hair, wrinkles and other health problems will be punished by 2-5 yuan for each place.

(3) Environmental hygiene problems, such as dirt, foreign bodies, cracks, damage, untidy placement, dislocation, falling off or missing articles, odor, etc. , 5- 10 yuan per fine.

2. In case of regular cleaning work, 5 yuan will be punished if it fails to clean up due to affect the consumption of the guests or the guests' proposal. According to the situation, give the responsible department a warning or the responsible person a negligent punishment.

3. Violation of personal hygiene and food hygiene regulations will be punished according to the relevant hotel system.

Four, the provisions shall be implemented as of the date of issuance.