Summary of excellent work of salespersons in telecom business hall

Summary of excellent work of salespersons in telecom business hall

Time flies, the sun flies, XX flies year after year, and in a blink of an eye, we have ushered in a new year. In XX, my job was the front desk operation, and my duty was to receive customers, handle business for customers and solve problems.

It is easy to be a shop assistant, but it is not easy to be a qualified shop assistant. I used to work in a machine production line. Compared with the heavy workload of the business post, it is really very different. I know that skilled business knowledge and skills are the basis for measuring whether a salesperson is qualified. In order to get familiar with the business as soon as possible, I humbly asked the old shop assistant, seriously participated in the business post training of the district company, hung classes online to review and ponder, combined theory with practical operation, and became familiar with the business in a short time. When I successfully carried out the business, I felt proud and proud; I feel very happy when I see the satisfied smile on the customer's face.

Some people say that the shop assistant's job is boring, but I say that the shop assistant's job is sacred, and the business window service is the bridge and link to contact customers. A cordial greeting and knowing smile have narrowed the distance between customers and us and built a bridge of hearts. At work, based on the service concept of customer first and dedicated service, I warmly and sincerely receive every customer, so that customers can come with joy and return with satisfaction, so that they can truly and truly enjoy our high-quality and efficient service. With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently disassemble and cancel business. I see it in my eyes and I am anxious in my heart. If I lose a customer, I will lose an income and a trust. In order to retain users as much as possible, I patiently explained our brand advantages and word-of-mouth advantages, and actively promoted new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. However, some customers don't listen to your explanation at all, shouting and swearing at you. I don't think there's anything wrong with being wronged. As long as it doesn't harm the interests of our company, what's wrong with users venting? This kind of thing often happens in my repeated work every day, but I always remember the service tenet of our company: customer first, service with heart, and I have built a bridge between heart and heart with my sincerity and sincerity.

Today, China is marching towards an information society, and the telephone has become an increasingly important communication tool, which can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and learning. This requires our sales staff not only to have a solid business foundation,

It is also necessary to understand the needs of customers, feed back information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read information about new business, understand new situations and grasp new trends. When the business is not busy, I will also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time, so as to truly understand the needs of customers and provide them with what they want.

The business hall is an important external window of China's telecom industry, and the service quality directly affects the corporate image. In this year, as a shop assistant, I am full of enthusiasm, have a solid business foundation, and strive to be quick-witted and quick-witted, and maintain quality service. Keep in mind the management systems of the business hall, and consciously abide by the rules and regulations formulated by the company in the work, which is in line with the interests of the company and customers. The business hall is a window to show the image of our China telecom enterprise, which reflects the mental outlook and comprehensive quality of our telecom people. I always pay attention to my appearance, become the hand to show the window and dress up the flowers in the window. ......

Shop assistant is the most common and common position in an enterprise. The business window faces a large number of customers every day, and tries its best to be warm, kind and patient to every customer, and the business should be handled quickly and accurately. As the forefront of the enterprise, it represents the image of the enterprise and maintains the advantages of the enterprise in the market competition. Every employee of our company is the disseminator of the company image and a symbol of the hope and vitality of the enterprise. Doing a line, loving a line, drilling a line and perfecting a line are my work purposes, and being a qualified salesperson is my self-orientation.

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