8 short-term service commitment

? The letter of commitment needs to ensure honest practice and provide high-quality professional certification services. When we write the letter of commitment, we need to ensure the completion of customer service guarantee. The following are the "8 short service promises" I have carefully arranged for you. Welcome to refer to them, I hope it will help you!

8 Short-term service commitment (Part I)? In order to better serve our customers. In order to improve customer satisfaction and promote the healthy and orderly development of the service market, the customer service department will make the following commitments in the process of providing services to customers:

? Article 1 Abide by the relevant national laws, regulations and policies, abide by the relevant provisions of the local service industry, and maintain a good window image. Customer service personnel should dress neatly, behave in a dignified manner, behave in a civilized manner, have a kind attitude, have a standardized language, be polite to others and be enthusiastic in service.

? Article 2 Create a good service space. The service environment is clean and tidy, the surrounding environment is green and beautified, and the supporting service facilities are perfect. Customer service personnel should warmly receive customer complaints, explain them realistically and solve them within a time limit. Respond to the customer's visit in time, record and file, and report the handling situation to the customer service supervisor.

? Article 3 Provide quality services to customers. Set up reception places, complaint telephones, mailboxes, etc. For customers to consult and inquire about business content, tariffs and charges. Ensure that the customer's information will not be leaked, and do not provide the customer's personal data to others unless otherwise stipulated by national laws. Establish and improve the confidentiality system and keep business secrets.

? Article 4 Ensure the smooth flow of information. Communicate information at any time through websites, electronic display screens, bulletin boards, regular visits to customers, etc., and constantly improve services and improve customer service levels.

? Article 5 Publish service conditions, service processes, service descriptions, relevant management regulations, charging conditions and standards, preferential policies and service items through service manuals and electronic websites, and consciously accept customer supervision.

? Sixth, strengthen the time limit. Announce the X-hour service telephone number. General problems raised by enterprises shall be solved on the same day. If there are difficulties, give a reply within 3 working days. For new customers, "one-stop" services such as agreement signing, charging and on-site service are implemented.

? Seventh actively cooperate with the supervision and management work carried out by the customer service department according to law. Truthfully provide customer service information, and ensure the authenticity and integrity of the provided customer service information.

? Eighth in violation of the above provisions, the light criticism and education, the heavy removed from their posts. Anyone who violates any of the above items will be fined a certain amount, and those who are serious will be dealt with according to law and discipline. If the customer service staff violates the above commitments, they are willing to accept the administrative punishment made by the customer service department according to law.

? Article 9 This Letter of Commitment is made in duplicate, one for the competent department and one for the business unit.

8 Short-term service commitment (Part II)? I. Volunteers _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

? 1. I volunteered to participate in the services and related activities provided by the project team for remote areas;

? 2. I agree to pay attention to my own safety in the process of voluntary service and provide customers with safe and standardized services;

? 3. I agree that the photos and related materials taken during the service can be used for media reports, and the information involved in the work process is confidential;

? As a volunteer, I would like to be a volunteer in ... for a period of time.

? 5. I will cherish the available resources provided by the planning project team and refuse to collect remuneration from customers.

? Second, the plan promises to earnestly fulfill the following points:

? 1, sincerely welcome to participate in the planned caring action.

? 2. We are willing to provide a good organizational structure for volunteer service, so that volunteers can serve more conveniently and effectively.

? 3. We are willing to provide relevant and effective training for the service of volunteers, so that volunteers can explore their own growth while serving;

? 4. We are willing to provide relevant service support for volunteers to improve the quality of volunteer service and promote and expand services;

? 5. We are willing to provide volunteers with suitable service posts, relatively convenient service places and suitable service targets according to the needs of service targets and volunteers' wishes, so as to promote volunteers' love and maximize benefits.

? Three. * * * Commitment:

? If both parties want to stop the service, they should inform the other party and the service unit two weeks in advance and cancel this commitment.

? Volunteer signature: xxxx

? date month year

? Planned project team: xxxxx

? date month year

8 short-term service commitment (3)? Dell Computer (China) Co., Ltd. provides the following service commitments for the equipment products provided by this network equipment project:

? Provide three years of 7×24 hours gold medal service (remote and on-site), including three years of advanced software technical support.

? Dell Gold Service is a comprehensive package service launched in Dell's enterprise advanced service plan, which provides a wide range of 7x24 remote and on-site services for Dell's enterprise products. Its main features include:

? Engineer-to-engineer direct support provided by Dell Enterprise Expert Center;

? Single contact responsibility system provided by Dell technical support account manager service (24-hour mobile phone standby); ? Strive to create the highest level of customer satisfaction through high quality and customized services;

? Provide excellent flexibility and value enjoyment with lower total cost of ownership, and complete enterprise computing tasks more easily;

? 7×24-hour fault prevention and customer management

? Technical Support Account Manager (TAM) Service Storage System Remote Monitoring Service Product Update Notification Service

? 7×24 hours fast troubleshooting

? Technical Support Account Manager (TAM) Service Gold Service Engineer provides direct support from engineer to engineer. Customers can specify their own service priorities. Unlimited remote advanced software support provides seamless support for the products of some third-party manufacturers. 7x24 4/6-hour on-site hardware maintenance service.

? 1) Dell Technical Support Services

? Throughout the life cycle of each Dell product, Dell will directly provide users with telephone technical support, online technical support and email technical support.

? Telephone technical support

? For technical and quality problems of Dell products, users can call Dell's free technical support hotline 800-858-0960 or toll-free number 0592-81886 for technical support. The standard service hours are as follows: Monday to Friday from 8: 30 to 2 1: 00.

? Saturday, Sunday and holidays 8:30- 17:30

? Dell's telephone technical support staff will answer all users' service requests, diagnose the cause of the fault, and try their best to troubleshoot the fault by telephone. If the fault cannot be solved by phone, Dell telephone technical support personnel will submit the details of the problem to Dell service partner (DSP) and coordinate to ensure that Dell authorized service engineers arrive at the user's location within the specified time.

? Online technical support

? Users can get 24-hour online technical support from Dell by connecting to Dell's Asia Pacific website (/ap).

? E-mail technical support

? In addition to the above telephone technical support and online technical support, users can also send emails to Dell's Internet service and support [email? Protected], [e-mail? Protected]

? 2) Warranty services provided within the scope of service.

? Within the scope of Dell services, users will enjoy the standard three-year free on-site service and free parts replacement service when ordering Dell products. The warranty date starts from the invoice date.

? During the three-year on-site service, Dell provided:

? Technical support and on-site service

? When there is a hardware failure, the user first contacts the Dell telephone technical support representative and solves the problem by phone with the Dell telephone technical support representative to ensure the shortest downtime. If the phone can't solve the problem, Dell will provide comprehensive on-site service for users through Dell authorized service engineers of local service providers. During the on-site service, Dell authorized service engineers will be strongly supported by Dell Telephone Technical Support Center located in Dell China Customer Service Center.

? Reply the next working day

? In most cities covered by Dell services (see attachment: service scope of Dell Computer (China) Co., Ltd.), Dell will provide on-site services for products ordered by users according to the guarantee of NBD response time. Next business day response means that if the hardware failure is determined before 5:00 pm on the next business day, Dell authorized service engineers will arrive at the site to deal with the hardware failure before 5:00 pm on the next business day; If the hardware failure is determined after 5:00 pm on a working day, your call will be considered as received on the next working day.

? Accessories replacement

? For faults requiring replacement of accessories, Dell authorized engineers will be responsible for transporting and installing the required accessories.

8 short-term service commitment (4)? _ _ _ _ _ _ _ _ _ _ _ _ _ _ As an alliance service provider of Xuchang Home Network Service Co., Ltd., we guarantee to strictly abide by the following service commitments:

? 1. Take honest service as the purpose and do a good job in service.

? 2. In strict accordance with the provisions of the horizontal alliance enterprise service process and norms, bring services to customers in a timely manner. After the service is completed, private transactions are not allowed, and the service results should be fed back to Xuchang Family Service Network Center in time.

? 3. Full-time service personnel who come to serve customers must dress neatly and generously.

? When you come to serve customers, you must get the permission of the host to enter the room. The service process should be warm, thoughtful, meticulous, accurate, error-free, up to standard and in place. Patiently explain or explain relevant matters to customers, speak kindly and politely, and do not damage household facilities and articles; After the service, clean up the service site, restore the original appearance, and consciously safeguard the image of the unit and Xuchang Family Service Network Center.

? 5. Products or services brought to customers do not violate national laws.

? 6. When bringing services to customers, fees shall be charged in strict accordance with the prescribed prices or charging standards, and no fees shall be charged or gifts shall be requested or accepted.

? 7. If the above commitment is violated, the unit and relevant personnel will understand the punishment and compensation (including other legal responsibilities) that should be received after the customer's complaint is verified.

? Commitment: XXX

? Time: XXXX, xx, xx, xx, xx.

8 short-term service commitment (5)? The enterprise registration window is one of the windows for the industrial and commercial departments to implement the registration and service of various enterprises and farmers' professional cooperatives. In order to effectively perform the service function, provide convenient, fast, efficient and high-quality services for enterprises, and strengthen the core concept of "service is the first priority", the following commitments are made.

? First, adhere to the "three openness" of services.

? (1) Public commitment.

? (2) Open and distinct identity. During working hours, the staff should be listed for posts, identify themselves to the working objects and service objects, and accept supervision.

? (3) Open service process.

? Two, standardize the charging behavior, announced the charging standard.

? Strictly regulate the charging behavior, publicize the charging standards, and shall not expand the charging scope and standards without authorization, and faithfully implement the preferential policies for reduction or exemption stipulated by the state.

? Three, the implementation of limited service system.

? If the registration materials are complete, the procedures are complete and conform to the statutory form, it shall be accepted immediately and settled within 5 working days from the date of acceptance.

? Four, the implementation of the first question responsibility system, one-time notification system and other systems.

? Inform the enterprise of all the materials needed for the application at one time, so as to answer questions and accept the registration clearly.

? Five, innovative registration services, establish and improve measures to facilitate the people.

? Actively carry out door-to-door service, time-limited service, full-time tracking service, registration and appointment service, and establish a return visit system, an administrative reminder system and an information submission system for enterprises to provide convenient services. Establish a "through train" service mechanism for key investment enterprises in large projects, open up a "green channel" and implement an appointment delay service, which is superior in speed and service.

? Six, improve the management system to ensure the implementation of measures.

? Improve and strictly implement the corresponding management systems such as "first inquiry responsibility system, time-limited completion system, accountability system and chief representative system", strengthen supervision mechanism and accountability, accept supervision extensively, and ensure the implementation of work measures and the fulfillment of service commitments.

? The Enterprise Registration Bureau of the County Administration for Industry and Commerce will abide by the above commitments, take effective measures to ensure implementation, and consciously accept social supervision.

8 short-term service commitment (6)? 1. service guarantee system

? * * The goal of the company's service system is to provide customers with quality-guaranteed services, and closely integrate business and IT services by integrating business and IT strategies, service design and management, service development and implementation, service operation and maintenance, and service delivery. According to the business needs of enterprises, formulate corresponding IT strategies, and transform IT strategies into specific IT service plans, design and redesign services to continuously improve service quality, establish, negotiate and sign service level agreements to ensure the security of IT infrastructure and data, and define and manage service levels within cost limits. The establishment and implementation of services will run through the IT strategy, enabling IT to meet the business needs to the greatest extent.

? * * The composition of the company's service system and the functions of each part are based on the refinement of practical experience and the study of ITIL mode. The use of international standards makes the company's service system more standardized and its responsibilities more clear, and the strict system ensures the normal and high-quality service. * * The company's after-sales service system consists of response system, maintenance system and quality supervision system.

? 2. Maintenance support system

? (1) Maintenance Support System

? * * The company has set up a special technical support team to be fully responsible for the maintenance of service projects. The team of engineers has a reasonable structure, complete levels and sufficient personnel, and has enough experience and technical level to deal with any problems that users may have. The whole support and maintenance system has the following characteristics

? project management

? For each contracted customer, the company will arrange a full-time project manager to manage the service project during the service period. Including making project maintenance plan, summarizing regularly, submitting service report and other activities, responsible for the whole process. Let customers enjoy professional, orderly, timely and efficient quality services.

? (b) Integrated system diagnosis and recommendations

? * * The company not only passively responds to customers' service requests, but also analyzes the causes of failures in combination with the operating environment of customers' equipment and the software version used, and gives professional customer system evaluation reports, preventive suggestions and system optimization and upgrading schemes.

? (2) Maintain supporting system documents

? There are many documents submitted by the maintenance system to users, such as regular maintenance inspection reports and regular service summaries. When recommending customers to upgrade and optimize, they will also submit implementation reports and suggestions to users.

? 3. Quality supervision system

? In order to ensure timely and effective service to customers, a quality supervision system is necessary. * * The company and customers will formulate the service level requirements in the service agreement according to the contract requirements, so as to supervise and guarantee the quality of the services provided.

? For the service quality supervision system, * * Company has formulated and implemented the customer satisfaction evaluation system and process, customer complaint handling system and process, and set up an independent department to track and monitor the maintenance process of service projects, handle customer complaints and opinions in the service process, and ensure that the services delivered to customers meet service standards, norms and processes.

8 short-term service commitment (7)? The window of Shufu County Bureau of Land and Resources made a public commitment to the society in accordance with the requirements of carrying out standardized construction and service evaluation of administrative halls and service windows:

? The first is to improve the construction of service facilities. Prepare the service guide of the Bureau of Land and Resources in the government affairs hall, and strive to build the window of the Bureau of Land and Resources into a service place with complete facilities, complete functions, sound system, standardized management, convenient and efficient service, high quality service and clean environment, and strive to create excellence at the end of the year.

? Second, strengthen the examination and approval service measures. The land window of the government affairs hall strictly implements the first inquiry responsibility system, and informs the land users of the specific processes and requirements at one time and answers relevant consultations. Adhere to the service concept of "it is better to trouble yourself many times than to let the masses trouble once", think about what the masses think, be anxious about what the masses are anxious about, and do what the masses need.

? Third, provide quality services. The window of the Bureau of Land and Resources will actively sort out and check, further simplify the working conditions, optimize the working procedures, and continuously promote the work of the government affairs hall.

? Fourth, strictly abide by work discipline. The window of the Bureau of Land and Resources strictly abides by the central regulations, improves the work style, and fully realizes the commitment of quality service. Always adhere to the service concept of high quality, convenience, standardization and sincerity, and implement civilized service, smiling service and high quality service in daily work to truly make a smiling face.

? Greet each other with warm greetings and warm reception; Sincere reception is zero distance, sincere work is zero error, and sincere service is zero complaint.

8 short-term service commitment (8)? 1, with the purpose of honest service, do a good job of service.

? 2. In strict accordance with the requirements of the housekeeping service cleaning center, provide services for residents in a timely manner.

? 3. Full-time service personnel who come to serve residents must dress neatly and generously and wear a unified work badge; Use the maintenance triptych.

? 4, door-to-door service residents, must hold the relevant documents, with the permission of the owner before entering the room. The service process should be warm, thoughtful, meticulous, accurate, error-free, up to standard and in place. Patiently explain or explain related service matters to residents, and speak politely without damaging residents' facilities and articles; After the service, clean up the service site, restore the original appearance, and consciously safeguard the image of the domestic service center.

? 5. The services provided to the residents must be recognized by the owners, conform to the standards of domestic cleaning services, and be registered and signed by the residents on the opinion card.

? 6. When providing services to residents, fees shall be charged in strict accordance with the prescribed prices or charging standards, and no arbitrary charges or requests or gifts shall be made.

? 7. If the above commitment is violated, the domestic service personnel shall bear all the consequences by themselves after the complaint of the resident's employer is verified. (including other legal responsibilities).