Diversified resolution of conflicts and disputes in Qingdao West Coast New Area achieves full coverage of urban and rural industries

Qingdao West Coast New District (Huangdao District) Conflict and Dispute Diversified Resolution Center Service Hall

Dispute acceptance, judicial confirmation, multi-faceted linkage, legal aid, civil notarization, legal consultation and other open services The windows are all available, and the staff perform their duties and serve enthusiastically. This is the Qingdao West Coast New District (Huangdao District) Diversified Conflict and Dispute Resolution Center. The center provides free comprehensive "one-stop" mediation services for neighborhood disputes, family conflicts, labor, doctor-patient, and traffic accidents to the region's nearly 1.8 million people.

"In recent years, especially after the "Opinions on Improving the Diversified Resolution Mechanism for Conflicts and Disputes" was reviewed and approved at the 17th meeting of the Central Committee for Deep Restructuring, the Qingxi New District Working Committee Management Committee (Huangdao District Committee The District Government) combined with the regional characteristics of the new area, allocated special funds to build the Qingdao West Coast New Area (Huangdao District) Diversified Conflict and Dispute Resolution Center,” said Wang Chongjiang, Secretary of the Political and Legal Committee of the District Committee, “At the same time, on this basis, we will continue to improve the district and town. The four-level public legal service platform of streets, districts, and villages (communities) strives to cultivate industry-based and professional mediation organizations, achieving diversified resolution of conflicts and disputes covering all urban and rural industries. ”

"Don't look down upon these pages!" said Mr. Wang, who had just walked out of the family mediation room. "It saved my home!" The "it" that Mr. Wang kept saying was the signed and sealed document. family mediation letter.

Mr. Wang, 50 years old, was introduced to marry Ms. Yang, who is more than 20 years younger than him and suffers from polio. Shortly after the marriage, the parents-in-law proposed that the house where the couple currently lived, which belonged to Mr. Wang's parents, should be transferred to the name of Mr. Wang and his wife, otherwise they would get divorced. After being rejected, he simply took his daughter and nephew back to live with her parents' family, promising to divorce her if they didn't give her a house. Mr. Wang came to the house many times, but was rejected by his parents-in-law. They were neither allowed to see his wife nor pick up their children.

In desperation, Mr. Wang walked into the Diversified Conflict and Dispute Resolution Center of Qingdao West Coast New District (Huangdao District). "I didn't expect that it was solved all at once." Mr. Wang carefully supported his mother-in-law who had just walked over. "It's all my old fool, it's all my fault, it's all my fault." My mother-in-law said a little embarrassed. Everyone laughed.

Qingdao West Coast New District (Huangdao District) Diversified Conflict and Dispute Resolution Center*** is divided into two parts: the east and the west. It integrates 9 functions including acceptance, mediation, guidance, and supervision, and works closely with the public security and courts , Procuratorate and other departments implement linkage and are responsible for coordinating the diversified resolution of social conflicts and disputes in the region. At the same time, in order to adapt to the privacy-protecting and non-public characteristics of people's mediation, a number of separate mediation rooms have also been set up. Since the beginning of this year, the center has directly mediated 156 difficult disputes with a success rate of 98%; it has received more than 220 legal consultations and diverted 80 disputes, becoming the hub of a diversified organizational system for resolving social conflicts and disputes.

"Don't tell me, the Medical Adjustment Commission is really effective!"

The patient, Ms. Liu, had an operation in the hospital due to a heart disease. During the operation, the doctor made a mistake and the two adjacent The root vascular channel is interrupted. After the operation, a pacemaker was installed in the patient's heart, and a dispute ensued between the doctor and the patient. Dozens of relatives of the patient gathered to besiege the hospital for several days, but the problem has not been resolved.

"I heard someone said that some kind of medical adjustment committee had been set up in the district. I thought of giving it a try, so I found this place." The husband of the patient Ms. Liu said, "I didn't expect that the medical adjustment committee would really work." It works. I'm here to deliver the banner today!" There are four gilded characters on the banner: "True Love in Times of Adversity".

It is understood that Ms. Liu’s doctor-patient dispute is the first doctor-patient dispute accepted by the Medical Commission after its establishment in 2012. Han Xuemei, chief of the Mediation Section of the Qingdao West Coast New District (Huangdao District) Justice Bureau, said, “After the case was accepted, we hired experts in related fields to conduct repeated investigations and judgments and concluded that the hospital’s treatment plan was correct, but the doctor’s operation was negligent, and the hospital should bear all the responsibilities. Responsibility must be paid to the patient's losses in accordance with the law; certain 'excessive' demands made by the patient should be rough rather than detailed. Under the premise of being reasonable and reasonable, one must put themselves in their shoes and give them full understanding and sympathy.

"After the mediation was successful, the Medical Regulation Committee issued a mediation agreement and applied for judicial confirmation. The hospital paid a compensation of 99,000 yuan, which was immediately fulfilled by both parties. A medical dispute that may have been intensified was successfully resolved.

In addition to the medical mediation agreement In addition to the committee, Qingxi New District has also vigorously cultivated other industrial and professional people's mediation organizations, and has successively established dispute-prone industries and fields such as transportation, labor, property, marriage, consumer rights protection, food and drug safety, and tourism. There are 25 industrial and professional organizations, which employ retired social workers with high social prestige, recognized by their peers, and with a certain level of mediation as full-time mediators to attract and encourage law firms and legal service offices to participate in industrial and professional We have established a professional and professional mediation organization system to deal with conflicts and disputes in specific areas in a timely and effective manner.

According to statistics, in the past three years, the entire district has been engaged in mediation work. Industrial and professional people's mediation organizations have mediated and settled more than 2,600 road traffic accident disputes, involving more than 90 million yuan in damages; mediated and settled more than 100 labor dispute cases, involving more than 8 million yuan; and mediated and settled 139 medical-patient disputes, The compensation amount involved was more than 12 million yuan. The success rate of various mediations reached more than 95%, and the fulfillment rate reached 100. Among them, 196 mediation agreements were judicially confirmed, and there was not a single case of "conversion of civilians to criminals", achieving full coverage of the industry.

"If there is any problem, just make a phone call and it will be solved."

"If residents have any disputes or don't understand something, just give them a call. It's simple. I'll call you." Answer: It’s a little more complicated, I’ll get there in less than half an hour. "Lawyer Xue Huili from the Chaoyangshan Road Community Lawyers Hall of the Yinzhu Subdistrict Office said while showing her "service business card", "For the elderly over 60 years old, door-to-door services will be provided; legal aid cases will be followed up throughout the process. ”

In recent years, Qingdao West Coast New District (Huangdao District), on the basis of improving the mediation organization at the town and village (community) levels, has relied on 26 judicial offices at the town and street levels and integrated 27 legal service offices resources, build public legal service stations, carry out conflict dispute mediation, legal consultation and other services, and create a "half-hour service circle"; establish comprehensive mediation rooms in 166 districts, and equip each district with a person through government purchase of services Legal consultants provide legal consultation, mediate conflicts and disputes, and create a "15-minute legal service circle"; 28 model community judicial studios have been built at the village (community) level to create a "zero-distance service circle"

"In the past, when there was a red-faced and thick-necked incident among the neighbors in the village, they would often travel several miles or even more than ten miles to the district, town or street to ask for intervention. It would be too troublesome not to waste time. "Ms. Sang, who lives in the Xiangxie Lijing Community of Yinzhu Street, has a deep understanding. "It is now more convenient. The street has printed the mobile phone numbers of every mediator and community legal consultant in the "Health Manual" and "Safety Precautions". Handbook" and distributed to every household. If there is any problem, just make a phone call and it will be solved. We call it ‘service business card’ privately. ”

Up to now, the completion rate of the four-level mediation committees at district, town, street, district, and village (community) levels has reached 100, ***1,486 people’s mediation committees have been established, and ***there are 4,268 mediators Since 2016 alone, in addition to cases mediated by industrial and professional mediation organizations, more than 4,000 cases have been mediated and settled by four-level people's mediation organizations in the region, including more than 2,800 cases mediated at the village level, accounting for The total number of mediations in the district is 70, basically realizing the full coverage of the urban and rural mediation network that "family disputes do not go out, and neighborhood disputes do not go out of the village"

(Zhang Xiaofang and Liu He)