I have paid for the train ticket I booked in Tongcheng, and started looking for order information. No order information is displayed now.

Some time ago, there were some similar problems. There was no ticket after payment, but since the SMS and email were received, it should be that the order was successful. You can call 12306 for consultation. It may also be that you misremembered the order number or the train conductor entered it incorrectly, and the result showed no information.

The following is the official response:

First of all, this phenomenon is extremely rare. Please rest assured that if the ticket is not booked and the money is deducted, the bank will return the money to your account within 15 working days according to the relevant regulations of the People's Bank of China on the use of bank cards. This is mainly because online ticket purchase has a certain time limit and must be completed within 30 minutes. If the time limit is exceeded, the ticket amount will return to the ticketing system, resulting in the phenomenon that the ticket is not booked and the money is deducted. From 65438+February 3 1, the time limit for online ticket purchase will be extended to reduce the phenomenon of successful payment and unsuccessful ticket purchase.

I suggest you call 12306 for consultation.