What specific work does the front desk reception of stomatology usually do?

what specific work does the front desk reception in stomatology usually do?

The front desk staff is the facade image of the clinic, and it is often the first employee who comes into contact with the visitors inside and outside the clinic. Therefore, the front desk staff is constantly on guard in terms of appearance and courtesy, and their every move represents the image and reputation of the organization. Moreover, because the front desk staff is in an environment where their strengths are highly regarded, customers can often see the management level of outpatient service from the reception of the front desk staff and the corresponding work situation.

1. Greeting:

When you see the customer stepping on the steps to enter the door, you should quickly walk out of the medical guide desk, take the initiative to open the door to greet him, smile and bow, and signal the customer to go to the bar with gestures, showing enthusiasm and sincerity.

2. Asking:

(1) First visit: Asking for effective triage, such as "Hello! Is this your first visit? Excuse me, what happened to your teeth? Would you please build a medical record or hang a number first? " Or "hello! Do you have an appointment? Or did you bring your reservation card? " When asking questions, stand, smile and look at each other. And enjoin the customer: "Please sit down for a while, and I'll arrange it for you right away!"

(2) Follow-up visit: The patient who comes back for follow-up visit should take the medical record first, and at the same time have a few simple exchanges, such as how is your tooth feeling now? Because it is a follow-up patient, according to his mood and state, he can greet or praise a few words appropriately, such as not too busy today? Have you eaten XX meal? You look great today! Or the clothes you are wearing are very nice, where did you buy them, and so on.

3. triage/waiting:

(1) initial triage: triage according to the requirements of customers' chief complaints, the triage system, the actual work and the expertise of doctors, and make corresponding records;

(2) Follow-up visit arrangement: bring medical records, guide customers into the treatment area, and make corresponding records in time after proper placement;

(3) Placement for waiting: If the triage can't be arranged in time, the customer should wait properly, pour water in time, hand in fruits, take newspapers, books and periodicals, turn on the TV, etc., and explain the approximate waiting time to the customer, so that he can know what he needs. If the first-time customer waits for more than 3 minutes, he should take the initiative to comfort and make arrangements as soon as possible; For familiar follow-up customers, according to their mood and state, they can greet or praise a few words moderately, or find a topic to chat and so on.

4. Inform the doctor:

After arranging the customer, inform the attending doctor in advance before guiding the customer, so as to avoid the embarrassing scene caused by blind guidance, and let the doctor make preparations before receiving the doctor, especially the notification of some important information, such as special requirements, means of transportation, status, etc., to provide reference for the doctor's consultation.

5. Accompanying and guiding:

Holding the medical record, you should stand at the 2 nd and 3 rd steps in front of the customer, and ask the customer to follow behind with gestures, walk on the front left side by yourself, let the customer walk in the center and say, "Hello! Please go to the treatment room and let the doctor check it for you. Keep pace with the customers when walking, and introduce the doctor appropriately. In case of turning or where there are stairs, you should use gestures and remind customers to "go this way" or "pay attention to the stairs".

Pay attention to the details: when looking for a punctual machine, it is necessary to package the doctor appropriately, which can increase patients' trust in the doctor and is conducive to the doctor's consultation; For example, "This is Dr. X, who is very experienced and has just returned from studying in xxx. He is good at xxx treatment. Let him take a look at it for you ...".

6. Transfer:

Transfer the customer and his medical records to the doctor, and introduce the attending doctor again: "This is Dr. X, let him examine you first!" Or properly tell the doctor: "This is our xxx customer, or Mr./Ms. xx, who has come here for a special purpose. You must make special arrangements!"

7. Cashier:

When customers pay fees, we must smile. When we can't meet the requirements of patients who ask for fee reduction and exemption, we should give a reasonable explanation and pay attention to the way and method of speaking to prevent customers from "losing face"; If you have a toothbrush, toothpaste and other small gifts, you can give one to the customer and give them a sense of psychological balance.

8. seeing the guests off:

When the customer is ready to leave after paying the bill, say goodbye to him: "Take your time!" Then help him open the door and watch the customer leave. If conditions permit, you must take the initiative to ask every customer who is about to leave: "How do you feel after reading it? If you have any comments and suggestions, please point them out! " ...

What do you do as a cashier at the front desk of a hospital?

Responsible for registration, charging and settlement

I will go for an interview tomorrow, saying that I am a hospital front desk clerk, not a guide. So what exactly is it to do? What's the difference between a guide and a diagnosis? How is this job?

The location of the front desk is very important for a company, so you should pay attention to what you wear during the interview, not too casual or non-mainstream. Smile more, and people will feel very kind. The job of a clerk is actually not difficult, sometimes it's just miscellaneous. Just be diligent.

I am the front desk clerk, that's all, that's right. It's a good job, and when it's done well, it's quite a sense of accomplishment!

The front desk of the outpatient department should () what should be put in brackets for patients waiting for medical treatment? 1 points

White Angel

How should I write the resume of the front desk receptionist in the hospital?

A resume is not a person's information registration form. Remember this sentence.

What does a hospital front desk guide do? Do I need to wear work clothes?

It's the same job as consulting. When the patient comes, he asks how to get to that department, or is the expert in that department seeing a doctor today? Just tell them that they need to wear work clothes.

Does the front desk of the hospital need to work at night? It's not the kind where the cashier is in charge of reception.

Congratulations on being able to work in the hospital and take charge of the cashier business at the front desk. This unit is very good. The eight-hour working system makes the work easier and the monthly salary is very high. It is a good unit that people envy.

What does the front desk of ultrasound department do?

Generally, it does some registration and triage work, and it doesn't sit or walk all the time. Ultrasound is no better than X-ray, and the radiation is not that great. I am the ultrasound doctor.