Summary of frequently asked questions about Luoyang Health Code Luoyang Health Code cannot be opened

●Frequently asked questions about using "Luokang Code"

__About how to modify the information

Q: If the information is filled in incorrectly, can I fill it in again?

Answer: After the health code is applied for and generated, the information is allowed to be modified. The specific operation is: click "Refill" below the generated health code to refill the application form. This operation is limited to once per day.

Q: Can the elderly and children at home apply? Can I apply on behalf of others?

Answer: After I complete the application, I can click "Family Agent" on the page to operate.

Q: Which channels support filling in?

Answer: Currently only Alipay client supports filling in.

Q: After the user turns off positioning, what will be the impact of submitting a green code?

Answer: After turning off positioning, the green code obtained after submission is only the initial state judged by the system. The system will update its judgment from time to time, and the color of the health code may change later. Please refer to the current status.

Q: How to deal with false declarations and concealment of information?

Answer: Individuals applying for a health code must declare truthfully. After filling in the information, background verification will be carried out. Once any false declaration or concealment is discovered, Relevant departments will investigate relevant responsibilities according to law.

Q: Is there a quantity limit on the issuance of daily health codes?

Answer: There is no quantity limit on the number of daily health codes. Users can apply according to actual conditions.

Question: Where can I view the health code that has been applied for?

Answer: There are three ways: find the health code service according to the path of applying for the health code; Alipay card package- ID holder - health code; Alipay - city services - health code. You can also add Luokang code and set it on the desktop for convenient use.

Q: Have you been overseas within 14 days, but you cannot select the information in the declaration?

Answer: Because the "Luokang Code" related system is being continuously upgraded and optimized, there is no option to fill in overseas country information. It is being improved and will be available soon. If you have successfully applied for the "Luokang Code", you can modify it after the upgrade.

__About how to change the color of the health code

Q: Why is the code displayed as red or yellow after application?

Answer: According to relevant laws, regulations and According to relevant provincial and municipal epidemic prevention work regulations, people holding yellow codes and red codes are temporarily ineligible for passage and must be quarantined and observed in accordance with epidemic prevention requirements. After the system determines that the conditions are met, the health code will automatically be converted into a green code and you can pass.

Q: I have been quarantined for enough days, why haven’t I changed to the green code yet?

A: The red code and yellow code personnel are generated after verification and comparison of the information on the epidemic prevention big data platform , after the quarantine period expires, it will automatically change to a green code. If the platform information is not updated in a timely manner and has not been converted to a green code after the quarantine period expires, you can report it to the community's "Four Guarantees One" management staff at any time and verify the situation before converting it to a green code.

Q: The itinerary is completely normal, why do you have a red/yellow code?

A: If you really have questions about this, you can contact the community manager or the local epidemic prevention and control command at any time Report to the department and make changes after verification.