How to collect property fees reasonably

With the development of real estate industry, the reform of housing system and the development of housing construction, property services are developing faster and faster. Property services can preserve and increase the value of houses, prolong the economic life of houses, and provide owners with a clean, beautiful, comfortable and safe living and working environment. Property fee is a powerful guarantee for the normal and continuous development of all work in the community. However, most owners are in arrears with property fees, and the charging rate in the community is low, which reduces the quality of property services and restricts the healthy development of property service companies. How can we improve the charging rate and what are the skills for collecting property fees? Now let me introduce you.

First, how to reasonably collect property fees

1. Before charging the property fee, paste a warm reminder on the property fee collection in a prominent position in the community in advance, and inform the owners and residents of the community in advance that the property fee will be charged and the charging standard of the property fee, so that the owners and residents are psychologically prepared;

2, first understand the check-in, decoration and so on. For the owners of the residential area, formulate a plan for urging fees and prescribe the right medicine; Collect the property fee of the owner who has been renovated and moved in first, and then collect the property fee of the owner who has not moved in;

3. Live in harmony with the owners of the residential area, pay attention to manners and etiquette in daily work, lend a helping hand when the owners need help, contact and deal with the problems left over by the owners' indoor engineering as soon as possible, pay a return visit to the owners in time, warmly receive every owner, visit the owners at home and keep smiling.

4. Analyze the owner's mentality in the process of communication with the owner, cross the river by feeling the stones, treat different owners in different ways, pay attention to speaking skills, and patiently explain the problems that the owner does not understand; The most important thing is that the mentality is very important, and you can't lose your mind because of the owner's rebuttal, which makes the property fee more difficult to collect;

5. Take a combination of door-to-door collection, telephone collection and SMS collection, make a collection record in the notebook every time, and adjust the collection strategy according to the conversation with the owner;

6. Be familiar with the contents of the property service agreement and the laws and regulations related to property management, such as the Property Management Regulations, the Measures for the Administration of Property Management Fees, the Civil Code, the Interpretation of the Supreme People's Court on Several Issues Concerning the Specific Application of Laws in the Trial of Property Service Disputes, and some relevant local regulations. Only by communicating with the owner can we have something to say;

7. Memorize the property fees of various apartments. When the owner asks, he can answer at the first time. Facing the difficulties of a few owners, neither humble nor humble.

Second, the legal basis of property management fees

law

civil law

Article 176 A civil subject shall perform civil obligations and bear civil liabilities in accordance with the law or the agreement of the parties.

Article 577 Where a party fails to perform its contractual obligations or fails to perform its contractual obligations in conformity with the contract, it shall be liable for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.

Article 273 The owner shall enjoy the rights and undertake the obligations for the part other than the exclusive part of the building; You may not fail to perform your obligations on the grounds of giving up your rights.

When the owner transfers the residential and business premises in the building, part of its * * * ownership and * * * management rights are transferred together.

Article 280 Effectiveness of Decisions of Owners' Congress and Owners' Committee Decisions of Owners' Congress and Owners' Committee are legally binding on owners.

If the decision made by the owners' congress or the owners' committee infringes on the legitimate rights and interests of the owners, the infringed owners may request the people's court to revoke it.

Article 286

Owners' related obligations and responsibilities The owners shall abide by laws, regulations and management regulations, and the related behaviors shall meet the requirements of saving resources and protecting the ecological environment. For property service enterprises or other managers to implement emergency measures and other management measures implemented by the government according to law, the owners shall cooperate with them according to law.

The owners' assembly or the owners' committee has the right to ask the perpetrator to stop the infringement, remove the obstruction, eliminate the danger, restore to the original state and compensate for the loss of any act that damages the legitimate rights and interests of others, such as dumping garbage at will, discharging pollutants or noise, raising animals illegally, building illegally, occupying passages illegally, refusing to pay property fees.

If the owners or other actors refuse to perform relevant obligations, the parties concerned may report or complain to the relevant administrative departments, which shall deal with them according to law.

Article 287 The owner has the right to require the construction unit, the realty service enterprise or other managers and other owners to bear civil liability for acts that infringe upon their legitimate rights and interests.

Article 6 of the Supreme People's Court's Interpretation on Several Issues Concerning the Specific Application of Law in the Trial of Property Service Disputes: If the owner refuses to pay the property fee without justifiable reasons or fails to pay the property fee within a reasonable period after being urged in writing, the people's court shall support the property service enterprise's request to the owner to pay the property fee. Property service enterprises have provided services in accordance with the contract and relevant regulations, and the people's court will not support the owners' defense on the grounds that they do not enjoy or need to accept relevant property services. The above is the relevant knowledge about property fees. You can consult a lawyer to remind you that the property fee should be paid on time.