Do you still need to handle the results to the banking regulatory bureau after receiving the complaint letter from the banking regulatory bureau?

after receiving a written complaint, the CBRC will forward the complaint to the relevant bank insurance for handling, and ask the bank insurance to investigate quickly and reply directly to the complainant. If the complaint is serious, China Banking and Insurance Regulatory Commission will also require bank insurance to give a detailed explanation of the complaint and respond to the handling situation. Some may also directly conduct on-site investigation by the CBRC, and if there are serious violations of discipline, the CBRC will directly punish the parties.