How does Want Want persuade the buyer to modify the evaluation?

How does Want Want persuade the buyer to modify the evaluation? First of all, you have to determine the reasons why buyers give bad reviews, and the right medicine is king. This reason can be asked directly, but not in a depressed and angry tone, because a normal buyer is alert after giving a bad review, and she will know that it is not a good thing to give you such an evaluation. Then you ask in a gentle and gentle tone, and frankly forget the existence of bad reviews, because the buyer refuses to modify it, which is an inevitable result, so why bother about its existence. Moreover, the current favorable rate has been untied from the store ranking and the qualification to participate in Taobao activities, that is, bad reviews are bad reviews, which will not affect store operations as before. Ask in a friendly way, and you will get the real situation of buyers' bad reviews.

It must be noted that if you are guided to Q chat and telephone, this kind of effort can basically be terminated, and there is no need for normal buyers to guide you to these places without evidence. The result is nothing more than asking you for money and protection money. This is the Taobao Snake School, also known as the bad reviewer and claimant. The far-reaching result is that you will not only increase the capital and confidence of these people to hurt other sellers, but more importantly, you will become an excellent target for a group to ask for funds in the next round.

What remains is several possibilities that can be persuaded.

1, a bad review that the buyer is not familiar with. Then you can simply tell her the harm of the evaluation, and frankly tell her that you don't want to get a bad evaluation, and then you can ask whether the return processing can revoke this evaluation? Interaction is two-sided. If the buyer gives you the feeling of being a pigeon and a rational good man, then such a buyer should treat it well, which is your real future capital. As long as you give her a sincere and honest feeling without being rude or irritable, she will take the initiative to help you revise your evaluation and ask you to guide her to revise the program. The possibility of returning goods is actually very small, and buyers will feel embarrassed to give you a bad review psychologically, and will not cause you any trouble. You can always inform her of any good activities and promotions in the future, so that such buyers will not give you bad reviews.

2. Buyers give bad reviews due to their subjective views on goods. The same way of negotiation, so that buyers do not have to be vigilant. There are too many categories of Taobao products to complete. In short, you need to know whether the buyer is unfamiliar with the product, which is the main reason for the unfavorable evaluation. If it is the subjective opinion of the buyer, not the objective problem of the product, it can be communicated completely. This is a misunderstanding. The buyer is unfamiliar with the goods, so use your professional knowledge to explain the goods to the buyer and get her approval. This is a problem of use, so we should communicate and explain it in a targeted way, and other similar problems are actually the same. When the buyer thinks that you are not an ungrateful person, and you are trying to solve the reasons for her dissatisfaction, and at the same time feel your enthusiasm and professionalism, there is actually no problem to modify this evaluation. Subjective commodity quality problems are not difficult for hawks or doves to solve. The key is to gain the buyer's identity. At the same time, let buyers realize that buying at the physical counter is more expensive than you, everything is the same, and they can't enjoy such services.

If the goods do have objective quality problems, you need to consider returning them to the buyer. The reason and argument are simple: as honest sellers, we can't let our customers use even the products with medium or poor evaluation, which is contrary to business ethics and humanity. Ok, this sentence is fair and square, hitting the floor. As long as there is no problem with your return, the result will certainly not hurt you.

3. Misunderstood this question. This is a wide variety, generally focusing on attitude issues. For example, the buyer feels that she is unfriendly to the seller during the shopping process. Then this way of exchanging bad reviews can be carried out in a simple way, telling the buyer that you really don't have rude thoughts or malice to her, but you are not good at communication. There is nothing to be ashamed of. The first sentence of the expert seller is: Sorry, I really can't speak. Please don't mind if I speak poorly or unclear. I can't do Taobao if I have a glib tongue. A relaxed, gentle and humorous communication can make the buyer modify his evaluation in a few minutes.

4. Bad reviews caused by transportation. This is really Taobao's problem. According to the rules of the previous year, all bad reviews caused by Taobao online orders can be revoked through complaints. This rule is reasonable. But for some purposes, this article has been deleted. Therefore, there are many bad reviews caused by logistics, which is really unreasonable in a neutral sense, because if the seller has the risk of bad reviews, then logically speaking, the seller can ask the buyer to choose his own mode of transportation. If there is something wrong with the logistics and transportation chosen by the buyer, can the seller comment indiscriminately? The reason is also very simple. The logistics mode you choose will affect the speed of confirming receipt.

This kind of communication is usually tiring, because buyers often tie sellers and courier companies together. For stubborn hawkish buyers, communication often turns into conflict, and it is more difficult to communicate with unreasonable people, just like you and diamonds. Only after many communication attempts, let her feel that it is not appropriate to tie the seller and the courier company together, and the buyer will have the will to modify it. Generally speaking, the buyers who are sent to bad reviews are mostly hawks.

For the pigeon buyer, she will soon understand that she is dissatisfied with transportation and can't hurt the buyer. After being caring and attentive and frank communication, the buyer will modify it by himself.

All right, that's all for now. The purpose of communication through Want Want is to attack the heart in a good way and solve it peacefully. It can't be rigid or weak, and grasping the buyer's psychology is the fundamental element that can be finally solved.

How to change Want Want's evaluation to "My Taobao" and "Evaluation Management" can be modified.

How to modify my Taobao-evaluation management? If you find what you want to modify, you can only change it from bad to good.

Can Alibaba Want Want modify the price after the buyer comments? number

How to modify the nickname of Want Want 20 13 Buyer Edition? Have you logged in with Taobao account? Taobao account login should be synchronized! Exit Ali Want Want and log in again.

How to evaluate the sellers in Want Want? If the sale is successful, you can see the goods to be evaluated in the buyer center. Just follow the prompts to evaluate.

How to modify the portrait of Wangwang customer service is Ali Wangwang's problem. For example, if you open Want Want and use it in Taobao, you will enter my Taobao page. There is a personal setting where you can change the portrait. I changed it there, and the avatar of Want Want interface changed accordingly.

Or directly in the Want Want interface, click on the picture of the avatar, and the introduction interface will appear, with the modified avatar.

What if the buyer swears to surpass Want Want? You'd better not scold back, even if you scold with your mouth, don't type. Call if you are scolded, or you will hurt your feet if you are caught by the buyer, which is very troublesome.

How to change the evaluation of mobile phone Want Want buyers? It's nonsense to change a bad review into a good one. Additional evaluation or intermediate evaluation or bad evaluation exists. Modify the assessment. . I am also studying how to change the evaluation of mobile phones.

How to find a buyer Want Want Group? Add more buyers' friends and ask if there are any groups.