20 19 Taobao double eleven deposit can be refunded?

After paying the deposit, if the buyer fails to pay the final payment on time due to the seller's reasons, the seller shall refund the deposit and compensate the buyer for the same amount as the deposit.

Article 12 of the Tmall Pre-sale Business Management Specification? Deposit rules:

1. After paying the deposit, if the buyer fails to pay the final payment on time due to his own reasons, or if the buyer applies for a refund and decides that the seller is not responsible according to Tmall rules, Taobao platform dispute handling rules and other relevant rules, the deposit will not be refunded.

2. After paying the deposit, if the buyer fails to pay the final payment on time due to the seller's reasons, the seller shall refund the deposit and compensate the buyer for the same amount as the deposit.

3. After the buyer pays the deposit, the seller cancels or adjusts the promised discount, resulting in an increase in the price of the final payment. If the buyer pays the final payment as scheduled, the seller must fulfill the discount according to the promise, otherwise it will be handled according to the "violation of promise" rule of Tmall rules.

4. The buyer pays the down payment and the final payment as scheduled. If the seller delays the delivery and the transaction cannot be actually performed, the buyer should not only return the deposit and compensate the buyer for the same amount as the deposit, but also deal with it according to Tmall rules and related rules.

Extended data:

In Taobao's pre-sale deposit model, after the buyer successfully pays the deposit, the buyer and the seller sign the pre-sale deposit sales agreement.

1, for buyers:

Once the advance payment is paid successfully, it will not be refunded. If the final payment is not paid on the day of the Double Eleven, the advance payment cannot be refunded. Style, color, size, etc. after the down payment. The immutability of the goods; If the goods with down payment are returned due to the buyer's own reasons, only the final payment will be refunded, not the down payment.

2. For the seller,

After receiving the buyer's down payment and final payment, you must ensure delivery to the buyer; Pre-sale goods can not reduce inventory halfway, but only increase inventory; The delivery time of pre-sale goods must be clear, and delivery cannot be delayed.

The whole sale and purchase agreement is basically fair to both the buyer and the seller, but it is unfair to the buyer that the style, color and size cannot be changed after the deposit is paid in advance. Because during the pre-sale, there must be many buyers who accidentally choose the wrong color, size, set meal and other information when pre-selling goods, so buyers can only choose to buy or not buy, and cannot replace them.

References:

Tmall official website-Tmall Pre-sale Business Management Specification

References:

Minnan language. Com -20 19 Can I get a refund on the pre-sale deposit of Tmall Double Eleven? How should I pay the balance?