How to reply if the 4S store does not regularly invite customers into the store for maintenance?

S: Hello! I am XX (position) XXX (name) in XX store. Are you Mr./Ms. XXX (customer name)?

C: I am XXX

S: Are you the owner of XXXXXXX (license plate number)?

C: Yes

S: Hello, Mr./Ms., I would like to take a few minutes to ask you about the first maintenance. Is it convenient for you to answer the phone now? C: Convenient

S: Thank you. How many kilometers has your car driven so far?

C: (Customer’s answer is close to or greater than 5,000 kilometers)

S: Your car has met the first warranty conditions. The first warranty is provided by the manufacturer for free. We sincerely We invite you to come to the store for maintenance. Can we make an appointment for you to come to the store now?

C: Yes

S: Okay, would you like to make an appointment to come to the store for the first maintenance at X o'clock on X month, do you think it is OK?

C: Yes (continue)/No (propose other time, ask the customer)

S: OK, please let me confirm again, Mr./Ms. Come to our store at X o'clock on X month for your first maintenance, right? C: Yes

S: OK, we will call you again the day before your appointment to confirm. When is it convenient for you to answer the call?