No notification or pop-up window when receiving messages from WeChat on OPPO mobile phone

There is no notification or pop-up window when a message comes from WeChat. Please confirm whether the following special modes are turned on first:

1. Do not disturb while driving: Turn on do not disturb while driving on your mobile phone. In driving mode There is no beep or vibration when downloading WeChat, and you can exit the driving mode to resume.

2. Game space: The mobile phone is set to block notifications in the game space. When playing the game, WeChat has no notification sound and no vibration. You can exit the game or turn off the blocking notification switch to restore it. How to turn off blocking notifications: Click the mode icon and blocking notification icon at the bottom of the game space.

3. Full-screen games: When playing full-screen games, if there are no message notifications/call notifications, click the Game Center button to check whether message blocking/call blocking is turned on in Game Center.

4. Notification Do Not Disturb: If you turn on Notification Do Not Disturb, the notification bar will prompt that "Notification Do Not Disturb" is turned on. Click to cancel "Notification Do Not Disturb" and restore it.

5. Sleep mode: Messages are normal during the day, but no messages are received at night; check whether sleep mode is turned on: mobile phone settings-features-sleep mode.

6. Do Not Disturb mode: Path: Settings > Sound and Vibration > Do Not Disturb > Turn off Do Not Disturb.

If the message notification is still abnormal when not in special mode, you can try to solve it through the following operations:

1. There is no pop-up window for messages coming from WeChat, but there is a prompt sound or vibration

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(1) Whether WeChat turns on the lock screen and banner switches, path: long press the WeChat icon>Application Information/Application Details>Notification Management>Turn on the "Lock Screen" and "Banner" switches, turn off "Lock Screen Hide Notifications" Content” switch.

(2) Whether to turn on the screen when WeChat is opened for notifications. Path: Settings > Notifications and status bar > Lock screen notifications > Turn on lock screen notifications > Turn on the switch to turn on the screen when notifications are coming.

(3) Confirm whether the user has turned on the power saving mode; path: Settings > Battery > Power Saving Mode; the power saving mode switch needs to be turned off.

2. There is no prompt sound and a pop-up window for messages coming from WeChat

(1) Confirm whether the silent mode is turned on on the phone. The path is: Settings>Sound and Vibration>Mute; confirm that mute is turned off and Adjust the various volume levels under the volume adjustment to the appropriate position. Is there any improvement?

(2) Confirm whether the notification sound of the mobile phone has been set. Path: Settings > Sound and vibration > Notification ringtones > Select a ringtone: Confirm whether there is an improvement after selecting a ringtone.

(3) Confirm whether the WeChat notification sound has been set. Path: long press WeChat>Application Information>Notification Management>Open Allow Notification>Click the corresponding text below (New Message, Others, Audio and Video Call Invitation Notifications)>Set a ringtone.

3. There is no prompt for messages coming from WeChat

(1) Check the mobile phone settings

a. Whether WeChat has turned off allowed notifications, path: long press WeChat>App Information/Application Details>Notification Management>Turn on Allow Notifications>Click the corresponding text below (New Message, Others, Audio and Video Call Invitation Notifications)>Turn on the Allow Notifications switch.

b. Whether WeChat turns on application hiding; if it is turned on, turn off application hiding:

ColorOS 12 and above version Settings>Permissions and Privacy->Privacy Protection>App Hiding>Enter the privacy password > Select the app > Turn off the switch (Turn off "Enable password verification").

ColorOS version 7.2-11.3: Settings>Privacy (Security)>App Hide>Enter the privacy password>Select the app>Turn off the switch (turn off "Startup password verification").

c. Whether to disable allowing foreground wake-up and full background behavior, path: long press the WeChat icon > Application information > power consumption management, you need to turn on the allow foreground wake-up and allow full background behavior switches.

d. Whether WeChat is set to unimportant notifications, path:

ColorOS 11 and above: long press WeChat > ??Application details > Notification management > Turn on allowed notifications > Click the corresponding button below Text (new messages, other, audio and video call invitation notifications) > Turn off the Set as unimportant notifications switch.

ColorOS 7-7.2 version: "Long press the WeChat icon > Application information > Notification management > Move to the bottom of the notification."

ColorOS versions below 7: This function does not exist, please check the next step directly.

e. Are there any other devices, such as tablets, computers, etc., that have logged into your current application account? If so, will your mobile phone receive a notification if you log out of your tablet/computer account?

(2) Check WeChat settings

a. Whether WeChat turns on the new message notification switch, the path is: WeChat>Me>Settings>New message reminder>Receive new message notification.

b. Whether to enable Do Not Disturb messages on WeChat, the path is: click WeChat > ??WeChat Group or WeChat users > three dots on the upper right > Do Not Disturb Messages; you need to turn off the Do Not Disturb Message switch.

(3) Check the network connection

a. Whether WeChat has disabled mobile data and WLAN, path: long press the WeChat icon>Application information/Application details>Data usage/Data consumption.

b. Whether to turn on mobile data saving:

ColorOS 12 and above: "Settings>Mobile Network>Traffic Management>Data Saving" needs to turn off the data saving switch.

ColorOS 7-11.3 version: "Settings>SIM Card and Data Management>Traffic Management>Data Saving" needs to turn off the data saving switch.

ColorOS version 5.0-6.1: "Settings>Dual SIM and Mobile Network>Data Saving" needs to turn off the data saving switch.

c. Is the "Can use data in the background" switch turned off? Path: Long press the WeChat icon>Application information/Application details>Data usage/Data consumption>Turn on the "Can use data in the background" switch .