How to effectively complain about Baishi Express?

First of all, give priority to the express service hotline to make complaints, which Baidu can find. Generally speaking, the express service hotline will solve most problems for you.

According to Article 10 of the Measures for Handling Consumer Complaints in Postal Industry, the Consumer Complaint Center in Postal Industry shall promptly accept consumer complaints. When consumers complain by telephone, they should answer it in time and inform the complainant of the handling process and time limit. Complaints made by consumers in the form of online, letter or fax should be handled within two working days.

For a complaint that does not meet the appeal conditions, the complainant shall be informed of the reasons for not accepting it. To meet the appeal conditions, after accepting the complaint, the complaint content should be transferred to the complaint enterprise or relevant departments in a timely manner. For complaints accepted online, the transfer office shall also reply to the complainant about the time limit for complaint acceptance and handling. Complaints received by letter, fax, etc. The complainant shall be notified within seven working days.