Why do banks do service satisfaction surveys?

Why do banks do service satisfaction surveys?

The main content of service work survey is to investigate the service content of banking industry. For example, what do you think of the queue time when you go through the formalities in the bank, how do you want the bank to improve the related work efficiency, and what specific opinions and methods you can provide to the bank, etc. These contents need to be reflected in the service satisfaction survey.

There is also a survey on deposit withdrawal service. For the interest provided by banks and the complexity of procedures, banks hope that customers can answer some questions about these tasks, such as bank interest. How customers view this issue directly affects the amount and number of people coming to the bank. Therefore, in order to improve people's acceptance of banks, it is necessary to carry out service satisfaction.