My vivo phone was stolen yesterday. How to get it back when it's turned off?

If the lost vivo phone has the function of finding devices turned on, please log in to the vivo cloud service (webpage link) and click "Find devices" in the lower right corner to operate.

No shutdown status was found. If the phone is turned on and connected to the network, you can try to locate and send instructions such as lost mode, sounding alarm, data backup, viewing photos, and clearing equipment.

If the command to clear the device is issued, the mobile phone will lose control of the mobile phone after executing the command, and the command of "location, loss mode, alarm sound, data backup" will not be operated later. Please operate this command carefully.

Note: After the FBE encryption model is restarted, the instructions cannot be executed through the cloud service without re-unlocking and entering the desktop.

Mobile phones without the function of finding devices cannot be located and found. It is suggested to contact the operator to report the loss of the SIM card in time, which can prevent others from obtaining account information through SMS verification code and avoid other losses. If the lost location is monitored, it is recommended to seek the help of the police and monitoring management to see if you can help find the mobile phone. If you are still using the vivo/iQOO mobile phone in the later period, it is recommended to turn on the device search function to improve the probability of retrieving the lost mobile phone.

Function path: Enter Settings-Search Settings "Find Device"-Find Device-Turn on the function.

Find the conditions that the equipment needs to meet:

1. The "Find Device" function was turned on before it was lost;

2, in the boot state;

3. Connect to a stable WiFi or data network;

4. There is a signal at this position;

5. Log in to the same vivo account.

For more questions, you can enter the online customer service of vivo official website-click on mine and enter "Manual" to contact the online customer service for handling.