Holike store reception process

Holike store reception process

1. Door greeting:

Customers must shout the spoken language when they are 6 meters away from the store entrance:

"Hello, welcome to Haolaike", other employees must greet customers with a smile and "Hello"

When customers enter the store, they must greet them with a suitable address; they must be civilized, polite, enthusiastic and generous;< /p>

2. Break the ice and open the topic:

Accurately determine the type of customer: learn to strike up a conversation with the customer and quickly open the topic. Through careful observation of the customer, start with praising the customer, starting with the weather, Let’s start with beauty and praise our children.

3. Understand customer needs:

Have you known about our XXX brand before/Is this your first time to a XXX brand store

Through direct or indirect Information to understand customer community, style, product preferences, price, etc.;;

Directly understand: community, style, users, age, etc. Indirectly understand: purchasing budget, purchasing ability;;;

5. Use of sales tools, presence of qualified professionals

Qualification certificates, customer testimonials, brand strength, on-site test props, customer praise information, on-site pictures of use at customers’ homes

6. Sales Force Order

After the customer is satisfied with the product and has discussed the price, style, size, etc., it is necessary to ask the customer to sign the order and dig into the customer's deep requirements and concerns for further comparison. , help customers resolve doubts on site; each customer must take the initiative to request a signature;

7. See off guests

When customers leave the store, they must choose to ask customers to make service registration records, and customer details Information and other information are registered in the customer registration book when entering the store. You can leave customer information on the grounds of service or gift giving;

When customers leave the store, the shopping guide must personally and enthusiastically send them to the door and do the following. Pre-delivery and return receipts allow customers to feel the importance and enthusiasm for them; shopping customers must remind them of precautions and communication time arrangements;

8. Check-out SMS

Customers leave the store The store will send a check-out text message within 5 minutes

Purchased customers: Hello sir, I am the king of XX brand. Thank you very much for choosing XXX brand and for your recognition and support of my products. If you have any needs, please contact me in time. I am very happy to serve you. I wish you all the best and happiness. Although we have not been able to finalize your product today, we will match you with a better plan again based on your needs and requirements for you to choose. We will contact you in time when we have made the plan. We look forward to your next visit to XXX Brand Xiaowang.