Will the customer service give the seller complete ID information?

The transaction cat complained that the customer service did not give the seller complete ID information. Identity card information is related to the purpose of privacy protection. In principle, you can't disclose the seller's information at will unless you get special permission or notice from the public security department.

Trading cat is a large shopping system platform. When the buyer purchases goods on the platform, the merchant will deliver the goods according to the buyer's order, and some identity information provided by the seller will be displayed on the seller's page. As long as you enter the merchant's page for inquiry, you can see the delivery place of the merchant and some reputation of the merchant.

What are the consequences of complaining about the seller of the transaction cat?

If the seller complains, the customer service will check it for you first. If your rights are damaged, he will also help you defend your rights.

Transaction category appeal process

1. Within 24 hours of the dispute, you can check the order details in the personal center of the account. There is an option to appeal, click Appeal.

2. The customer service will process the arbitration application within 7 working days. According to the information released by official website Customer Service Center of Transaction Cat, after the buyer issues arbitration or complaint, the after-sales customer service needs to strictly and fairly verify the reason why the buyer initiated the complaint. At the same time, the verification process may involve multiple confirmations, which will take some time.

3. According to the information released by official website Customer Service Center of Transaction Cat, in case of special circumstances, the arbitration will be delayed occasionally. If the applicant needs to cooperate, after-sales customer service will contact the applicant actively.