How to refuse surgery?

1. Reject before delivery: that is, when the recipient is shopping online and the logistics information does not show that ZTO Express has received the package, but is waiting for delivery, the recipient can directly contact the seller, inform him of the reason for the return and negotiate a refund.

2. Rejection in the middle of delivery: that is, the courier is already on the way to the destination. At this point, if the recipient refuses, you need to contact the courier outlets or couriers displayed in the logistics information to inform you of the reasons for the rejection or return, and negotiate with the couriers.

3. When the express mail arrives at the terminal network, the consignee refuses to sign it in person: the express mail is delivered to the customer, and the customer signs it, but the express delivery system does not show the sign-in, so the customer does not need to charge for returning it; Express delivery to customers, customers sign for it, but the express delivery system shows the sign for it. If the sender requests a return, negotiate with the originating station and the destination station for the original return without charge. Express delivery is delivered to the customer, and there is no charge for the customer to refuse the return directly. However, if the courier system has displayed the receipt for several days and the customer requests to refuse to return the goods, in this case, it is necessary to re-charge the parts, so it is charged.

Preventive measures for refusal

1. Regarding the freight for visa refusal, after the customer refuses the visa, the courier will return it to the sender in the same way. If the goods are rejected due to customer reasons, it is not the quality of the goods, and the freight is borne by the customer. For other reasons, the freight is borne by the seller. If it's a cash on delivery order, don't worry about it. Don't pay postage to the courier even if it is rejected because of you. You can pay the seller in other ways.

2. It is worth mentioning that after the visa is refused, the logistics of the package after the visa is refused can be inquired with the original single number. If you shop online, you need to click "Apply for a refund" on the platform and always pay attention to the return destination until the merchant receives the goods and returns the purchase amount. If it's a private email, make sure it's really returned. If there is an accident, you can contact the relevant courier directly and ask for a solution.