What exactly does the convenience hotline 12345 do?

Call 12345- 1- 1 through the internet to inform the staff of the complaint; Fax the written opinions to12345-1-5;

Send emails, text messages and add friends through QQ.

Matters needing attention in SMS sending:

When users send short messages to 12345 platform to reflect problems, they must write down the following two points: the content of the call (concise) and the location of the incident (marked in detail).

SMS cannot query the processing result of internal claims. Users are advised to control the number of short messages within 150 words.

Matters needing attention in QQ appeal: QQ manual acceptance time is 7:00-22:00.

Now many provinces and cities have adopted the convenience hotline and the mayor's telephone. After the telephone is opened, the public will be provided with telephone services in Putonghua, Cantonese, English and other languages 24 hours a day, which will solve the problems that the telephone number of government departments is difficult to remember, the telephone is difficult to get through, and it is difficult to solve inquiries or complaints in time. The receptionist will directly answer questions about public telephone consultation using standard answers pre-entered into the database by various departments. Call charges are charged according to the standard of ordinary local calls. The telephone number 12345 is a popular livelihood hotline.

Accept all kinds of non-emergency needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection. Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.

Legal basis: The Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Hotline was issued to further optimize the local government service hotline and improve the government's service level to enterprises.