12321 How long does it take to process the report?

12321 The general processing time is within 7 days. 12321 telephone reception hours: Monday to Friday 8:30-17:30.

The 12321 Network Bad and Spam Report Acceptance Center (hereinafter referred to as the "12321 Report Center") is a report acceptance agency established by the Internet Society of China under the authority of the Ministry of Industry and Information Technology. Its main responsibilities are to receive reports from all walks of life on bad Internet and spam information, and to assist relevant government departments in investigating and handling reported bad Internet and spam information in accordance with the law. The scope of acceptance is harmful and spam information spread through Internet websites, forums, emails, SMS, MMS, phone calls, faxes, etc.

12321 report acceptance process:

(1) To report spam text messages, please provide the spam text message sender and receiver numbers and text message content.

The ways to report spam text messages are:

12321 website; WeChat, mobile QQ, Alipay city service pages;

Send text messages to the 5-digit number 12321 ( Manually enter the spam SMS sending number before the content in the paragraph, add * to separate the text message content);

Follow the 12321 Reporting Center WeChat public account to take a screenshot and provide the recipient’s mobile phone number;

Through APP clients (limited to Android phones) such as Sogou Number Pass, Baidu Guard, and 12321 Reporting Assistant.

Please note that no matter how you report, do not modify the content of spam text messages. Spam text messages such as "liar" and "house seller" entered by the reporter themselves will affect the normal processing of spam text messages. .

(2) To report spam, please forward the email as an attachment (eml format). To report other inappropriate information via email, please include the word "Report" in the subject line. Spam emails forwarded directly cannot enter the normal processing process.

(3) To report bad APPs, you can use the 12321 website, WeChat, mobile QQ, Alipay city service pages, click the report button on the app store download page, or report through the 12321 reporting assistant.

(4) To report a website, please describe the situation of the bad website in detail, including the URL address, the bad content of the website, and the method through which the website was opened, etc. The reporting information should be as detailed as possible. If the relevant screenshot evidence file is large, it is recommended to report via email.

12321 If the report is successful, the other party will be punished. The details will be determined according to the seriousness of the circumstances. If it is too serious, the account may be banned. If it is not so serious, a warning penalty will be given. According to relevant regulations:

1. Anyone who engages in Internet service business activities without authorization shall be banned by the cultural administrative department or the cultural administrative department in conjunction with the public security organs in accordance with the law, the place where he or she engages in illegal business activities shall be sealed, and the person who engages in illegal business activities shall be detained. Special tools and equipment for business activities;

2. Anyone who violates criminal laws will be held criminally responsible in accordance with the provisions of the Criminal Law on the crime of illegal business operations.

Legal basis:

"Constitution of the People's Republic of China"

Article 40: Freedom of communication and freedom of communication for citizens of the People's Republic of China The confidentiality of communications is protected by law. Except for the need for national security or the investigation of criminal crimes, where the public security organs or procuratorial organs inspect communications in accordance with the procedures prescribed by law, no organization or individual may infringe on citizens' freedom of communication and communication confidentiality for any reason.

Article 41 Citizens of the People’s Republic of China have the right to criticize and make suggestions against any state agency or state functionary; for any illegal or derelict behavior of any state agency or state functionary, They have the right to file complaints, accusations or reports to relevant state organs, but they are not allowed to fabricate or distort facts to make false accusations.

For citizens’ complaints, accusations or reports, relevant state agencies must ascertain the facts and handle them responsibly. No one may suppress or retaliate.

Those who have suffered losses due to violations of civil rights by state agencies and state functionaries have the right to obtain compensation in accordance with legal provisions.