What's the matter that the mobile phone can't receive text messages?

If you use a vivo phone and the phone can't receive short messages, you can check it according to the following methods:

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2. Try to change the network environment;

3, check whether there is a message in the harassment interception:

① FunTouch OS 4.0/iQo Monster UI and above: Go to iManager- (Utility)-Harassment Interception-(Interception record in the upper right corner)-Information to view interception information.

②Funtouch OS 3. 1 to 3.2: Blacklist interception information cannot be viewed;

3 3 ③Funtouch OS 3.0 the following systems: I housekeeper-harassment interception-information interception view;

4. Whether to download the third-party software with the function of receiving short messages, and if so, try to uninstall it;

5. Enter Settings-System Upgrade to check whether the mobile phone is the latest version. If not, you can try to upgrade to the latest system. Some iQOO(Monster)UI version /Funtouch OS9.2 models need to go to Settings-My Device -iQOO(Monster)UI version /Funtouch OS version, and check and update the system.

6. Try to replace the SIM card;

7. Restore all settings:

① FunTouch OS 9.2/iQoMonster UI and above: Enter mobile phone settings-system management-backup and reset-restore all settings;

②Funtouch OS 9.2 or below.

Go to Settings-More Settings-Backup and Reset/Restore Factory Settings-Restore all settings.

This operation will cause the logged-in third-party software account to log in again, but it will not erase the photos, videos and other files stored in the phone. Before restoring all settings, please ensure that it will not affect the use of some third-party software. In order to avoid data loss caused by abnormal operation, it is recommended to back up the important data of the mobile phone first.

If the above methods are not improved, you can take your mobile phone, purchase invoice and warranty card to the service center for testing and processing, enter the APP-My-outlet of vivo official website /vivo Mall for inquiry/after-sales outlets, and select your current city to obtain the address and contact information of the customer service center. It is recommended to call before you go to make sure that there is a staff member to receive you before you go to avoid a trip in vain.