Dear gods, what wonderful customers have you met when selling cars? What experience do you have?

Customers come to see the car for four days, one hour a day. We said he was here on a blind date.

Hello! I'm Hao Ge, and I'm glad to answer this question. Personally, I think such a person must like this car, but he has been hesitant, or you haven't attracted him enough. As long as he is reassured, he will definitely buy it.

1, this is when I first started working in a big car brand. That day, I remember very clearly, it was the weekend. I believe everyone knows that weekends are the busiest time in our automobile industry. At that time, our company had just produced a new car. Usually, the company will evaluate the sales of new cars. At noon that day, when I was bored, a customer took the initiative to ask me to introduce a car. This customer (male) was very impressed. Hahaha! God help me! ! "

In two hours of pleasant communication, I learned that customers are old customers of the company-after-sales customers who bought cars. It doesn't matter. Didn't an old customer buy it? Just when I thought he would sign it, he pulled his father and son back. Well, here's the point. Just after seeing the customer off, I saw the old salesman of our company smiling and looking at me without saying a word.

I feel very strange in my heart. What happened? Isn't it just picking up an old customer? Why are a bunch of old salesmen standing at the front desk looking at me? It turns out that this old customer is known by colleagues in the after-sales department, sales department and lounge of our company. Everyone knows that 4S stores basically offer free lunches. Well, someone here has guessed. Yes, this customer has bought a car in this company for three years. He comes for lunch every weekend, and he just washes the car casually on weekends (there is a free car wash service, so all our colleagues in the after-sales department know him), and then he has lunch. He will take his 60-year-old father and his son who is expected to go to primary school (this is a standard combination, so everyone in our lounge knows him), and then if there is a new model at that time, he will have a good chat with the salesman after dinner (every time he looks for a different salesman, so everyone in our sales department will take him over). Well, I admit I'm exaggerating a bit. Sometimes he doesn't come every weekend, sometimes he comes twice a month. Later, when I saw the new salesman receiving him, I smiled and said nothing to the new boy.

Finally, the company changed its policy. The notice posted in the lounge reads: Only maintenance customers can wash their cars for free, and no free lunch will be provided. Only maintenance customers can provide free lunch (well, I admit that non-maintenance customers can also provide lunch). Someone who can make the company change its policy.

From then on, he didn't appear in the exhibition hall at noon on weekends, and suddenly he missed him!

-I'm a gorgeous dividing line.

This great customer, a couple, came to buy a car. I believe many sales have encountered it. It was my first year in the automobile industry. The couple came to see the car, had a good chat at that time, and booked it on the spot. The man (hereinafter referred to as A) is an older man, and I felt it when I signed the bill. Then sign the bill and say that you need the car urgently. It happened that the car he ordered was available. Of course, he asked him to handle the licensing business. At this time, he told me that he was going on a business trip, not local. In line with the principle of customer first, I said at that time that I would not come back to handle business. He said heroically: no, I arranged for my wife to go, she just represented me! (This is the exact words)

Well, since you say so, I can only say so.

Then the next day his wife (hereinafter referred to as B) and a friend of hers came to confirm the car. Of course, the car is no problem, so after explaining the time and some processes of the licensing business, I am going to take him to pay the balance (I don't know that every place is different, and my car market here needs to pay the full amount to handle the licensing business, because it can't be refunded after the licensing). B took out a check and said, pay!

Well, since I sold my car, I've seen people who take cash, swipe their credit cards, and others who pay for it. I really haven't seen it paid by check. I am ignorant and guilty!

Confused, I rushed to the finance department and asked, can I pay by check? The finance department said it was more troublesome. I forgot what to do. Anyway, it will take 4-5 working days for the money to reach our company account. So, I called A. Maybe A was busy at that time, so she hung up on me in a hurry and left a message: Ask my wife. I went to the exhibition hall and asked B whether I still decided to pay by check. B says it doesn't matter, so I'll do it as usual.

Well, after a day, A called me to ask about the situation and answered that the money had not arrived and the application business had not been handled.

A called me the next day, four times a day, and answered the phone and said that the money had not arrived. On the last phone call, he began to make trouble unreasonably and said no. Anyway, I gave you a check. It's your problem that the money hasn't arrived. I just want to pick up the car tomorrow

How can the company pick up the car without collecting money?

At that time, I told him, please forgive me for taking so long (I really feel terrible for my professional ethics). At that time, I was naive and really thought it would end like this. As it turns out, you don't understand excellent customers. So there is the following dialogue:

Then why didn't you tell me it would take so long? I'll send the money directly for so long. Do you know how much this cost me? I rent a car every day now, and everything that comes down this week costs thousands. Can you give it to me?

Well, big brother, you were busy at that time. You told your wife that you said to let her take full responsibility, and your wife agreed. . . . .

Don't pull my woman, do things by yourself, come at me if you have anything, be careful when you go out, grass, I will sue you! ! ! -Hang up the phone.

At that time, my mood was just the picture above, what! Should I applaud your manhood? How did things get so sudden? Who should I call now? Dude, you're inconsistent, you know that? By the way, did you two communicate when you went back? I'm worried about your future relationship! !

Here, I'd like to explain to you why we didn't do business until the money from the check arrived. Our finance department says that A can cancel the check at any time as long as the money doesn't reach the company account, so why does the company still charge the money? )

I have no choice but to call B and tell her that your husband is going to go to court. Fortunately, he also has a sensible wife. She apologized again and again, saying that her husband was like this and she would deal with it.

Finally, I had to ask my other colleague to deliver my car (there are many episodes in the middle, so I won't say them one by one)

This excellent customer has follow-up actions. Half a year later, B came to our store as a human resources manager. Shit, I had to hide when A came to pick up B. After all, it was quite embarrassing at that time.

-It's me again, gorgeous dividing line.

Let's start with the background. I wonder if there is any difference in the licensing of the automobile industry in different regions. At the end of each year, the time for listing cards in our southern town is very slow, which basically takes more than one month. So as a customer who has been in business for so long, I always explain to them that it takes a long time to book a car at the end of each year, but many customers will rush to pick it up after paying the car, which I can understand. Because of the policy and personal relationship at that time, we had some places in the licensing group, that is, the customer accompanied him to the vehicle management office to inspect the car, and the number selection was three days after the licensing time, and the owner chose the number himself, and there were only two places for each sale. On this premise, we ask ourselves which customers are in a hurry, and if we can cooperate, we will sign a contract. After the background description, I have such a group of husband and wife clients. At that time, I was always in a hurry After the phone call, her husband said no problem. Then the next day, we will drive to the queue at 6 o'clock (people who have trouble getting up in my house)

Then the customer asked them to open the door from 7: 30 to 8: 00 and before 9: 00. At first, they thought there were probably few people, but due to some reasons and insufficient police force, the car inspection went on until 1 1. Female car owner B told us that he didn't take leave for that long, and 12 would be fined if he didn't show up at noon (their big company, a system I couldn't understand), so as soon as it was done, I directly arranged for the official car to pick them up. I was always sorry about it at that time. After all, the licensing team told us that it was about 10, which delayed them 1 for several hours.

So on the fourth day, when it was time to choose the number in the morning, I drove to the customer at 6 o'clock and personally drove them to choose the number. The location of the selection is more than half an hour away from where we live. I will drive for half an hour to the customer's place, and then go to the number selection office for 40 minutes. )

Here, I also worked hard. After all, many of our sales are for customers to go by themselves without accompanying them. But the wonderful thing is coming! ! ! Get angry when you think about it! ! !

The day after the selection, they came to pick up the car, and the owner and his wife also came with three friends. This is a celebration, which is understandable. After talking about the basic precautions and vehicle information, I took the customer's cashier to hand over the information because the new car was waiting in line to wash the car. The female car owner and I have the following conversation:

XX, do you have a red envelope?

What? Red envelopes? Yes, I'll send you a red envelope later! I thought the customer was going to put red envelopes on the car to celebrate.

There is money in that red envelope! We have the custom of selling cars and giving out red envelopes!

Well, I'll put a red envelope on it (I'm going to put a 18 as a good heart, but all our customers here give red envelopes to sales. Alas, I just want to say forget it and let it go).

How much do you put?

Send a 58-word one. (Shit, you asked me how much to put, and I said 18! ! ! ! How dare you ask)

We have regulations over there, requiring168,268,368! It's kindness, boss!

Our red envelopes are all sold by customers. (Let's stop here. Some people may think that the sales commission of the automobile industry is very high. Let me be clear here. Not necessarily, there are hot-selling cars and difficult cars to sell. I only get a commission of 450 for this client. )

Then this is yours, and this is what we do here. You can do it, and I will do it.

So I'll put a 168 to wish you a pleasant journey (naive me, I thought she would do this, but she would reply with a red envelope, so it won't be too bad, which proves that I thought too much later, hehe)

Then I went to see the condition of the car and found that it was not washed. Thinking that the customer was waiting, I washed it myself. Here comes the key play. When the washing was almost finished, the female car owner came up again.

How many red envelopes are you going to seal?

What do you mean? The red envelope must be one!

I have three friends, plus my car, you should have one for each. (true story again)

One for each person? 168 points out four?

No, it's a person, a 168.

Well, it's like this over there. I have to divide the reply into four parts. It's so troublesome, why not reply to your friends? Here I want to say, really, I'm confused.

No, you sealed it. Why should I reply?

. . . . . . What? . . . . . . .

Did I hear you right, sister? ! ! Do you know how surging my heart is now? Are you a tease invited by the monkey?

I won't write what is said in the middle. Anyway, she began to settle old scores with me, saying that she was late for work (this is not what you agreed, so I will return the car to you) and that the license plate she chose was not good (strange that you chose it yourself, I will pick you up at 6 o'clock. Why didn't you say anything? )。 . . . . .

I replied directly: you want me to give you four red envelopes, I might as well not sell this car, and my commission is only 450!

Then you can give me a red envelope of 450!

I suppressed my power of the wild! ! !

My seal is 168. After all, I promise you, I will keep my word. Whether you seal it or not is your business. If you think I have to pay a commission for buying a car, I won't sell a car like this. Why did I go to check the car early in the morning and pick you up the next day? This service costs money.

Then pick up the car directly.

He asked me for help, and I pushed everything. I won't spend time and money on this ungrateful man. I keep my integrity, but I can't change your stingy heart.

-Where am I? Parting line.

As a car salesman, I can understand that the customers I receive should be given preferential treatment. However, some people will think that cars can't make money for us. It is hundreds of times cheaper than the market. They'll think the dealership will make me pay. I can't understand this. Is it wrong to open the door for business? People in China depend on connections. You have to make a little money to find a relationship to introduce a car buying company. You want to ask the price of connections without connections. In fact, I think this is a bit unreasonable, but these people are also very few. Today, this man bought a car through contacts, but I was speechless.

I have a good interpersonal relationship in the company, from top to bottom, from security to financial relations, so many colleagues introduce cars.

One day, our chef introduced a friend to buy a car. I usually ask customers about him, and sometimes I don't necessarily recommend my own brand, but this person will definitely tell me that XX car is coming. Unexpectedly, I told him about the loan, licensing and fine car, and finally said a price. Let me tell you the price. Maybe you came to talk for more than three hours, or you went to 3-4 stores to compare, and finally I gave it to you. Of course, there may be some room for this price on the leadership side. Do you think I can make another final application? After all, the price authority is the first level, and it is possible that the market will change as soon as it changes. Of course, I also informed the customer about it. The customer said to go back and think about it, so go back and think about it.

A few days after the weekend, I sat in my office to deal with things. My after-sales colleague came to me and said that a friend introduced by a friend wanted to buy a car. Ladies and gentlemen, let's go out and have a look. There is nothing wrong with that customer. At that time, this customer had a much lower status in my mind. You get someone to introduce me, and then you talk to someone else? Originally, our industry was sensitive to the ownership of customers. If you think my service is not good, I'll forget it. If you come here by yourself, your friends will introduce you. What do you mean?

I guess he didn't expect to be introduced to me by another person he found, but he was thick-skinned and not embarrassed at all, which made my brother miserable!

Ok, I pressed my power of the wild! Since you want to sign it today, let's talk about it ~ ~ ~

This time he just asked the price and went to the leader, making it clear that it was introduced by the staff. Finally, he applied for the next price, which was a little lower than his previous price. I think I've outdone myself and I'm going to ask him to make a decision. He replied to me: Don't worry, I found a friend to introduce me, and I know people on your side, so I can get less money from me.

You don't trust your friends. Why are you looking for them? You have looked for them one by one. Is it necessary? Then find three. Are you worthy of your friends? The price is finally controlled above. Do you think finding different people will be that much worse?

Finally found someone I know, that is, the supervisor. He said directly that I don't want this kind of customer, but I don't want it either. I didn't even want to sign it, and then I left. He didn't care about the supervisor he was looking for. He asked me to sign the contract. I also struggled for a long time before signing the contract.

Why fight? Because I think he's full of shit. To tell you the truth, I really don't want to spend so much energy on a client who doesn't trust his friends and acts in disorder. Sure enough, when he confirmed the car later, he didn't understand the car and said that our tires were replaced by his. Explain this impossible thing to him, he doesn't believe it. Later, I took three friends to see it at different times, and all three friends said it was okay before they believed it.

Have you experienced anything? Or do you often lie? Don't trust others too much.

I haven't bought a car. I don't understand.