How to communicate with the merchant when doing manicure and hurting your finger?

Apologize to the guests at the first time and report to the leader.

2. Discuss with the tour leader whether to prepare small gifts or other ways to appease the guests.

3, observe the guest's reaction, if very angry, to change the channel.

4. Trim your nails and ask the guests if they need a band-aid.

When delivered to the door, the leaders should come out together to see the guests off and apologize together.

6. Write a report: The manicurist who caused the guest bleeding must fill out a relevant report. Year, month, day, hour, guest's name, responsibility, situation at that time, guest's appearance, what the guest said and what the responsibility answered. Causes of bleeding and countermeasures. The leader of the day signed and signed. Submit a report

7. Angry guests need to call back.

Personally, I think writing this report can greatly improve people's understanding that manicurist bleeding is a serious problem.

Many guests think that finger bleeding is not a big problem, and long barbs can also bleed, so few guests are really angry about it, unless they really cut a big hole and bleed, then this problem is really not just a technical problem.

The word "apology" I used above is really not an exaggeration. Really an apology and a standard 90-degree bow! Japanese shops take a very serious attitude towards any bleeding, even if there is only a little, they will not send guests away casually, and cherish every guest very much.