Where can I complain about Watson's applet?

In order to facilitate small program merchants to know the complaints about small program transactions in time, the platform will push a notice to the administrator and operator of the small program at 10:00 every morning, and the content of the notice is the details of the complaint list that the merchant has to deal with in the small program account 24 hours before.

Reporting steps: find-applet-select the applet to report-click the three points on the upper right-feedback and report.

If the user does not approve the complaint handling result and applies for the customer service intervention of the platform, the platform will ask the merchants and users to supplement the vouchers that prove that they are not responsible according to whether the disputed vouchers are valid; If the platform requires the merchant to complete the complaint-related vouchers, the status of the complaint form will be transferred to the merchant to complete the vouchers. Please fill in and upload the communication instructions, logistics information or refund voucher truthfully.

If the platform determines that it is a commercial responsibility and the status of the complaint form is changed to a voucher uploaded by the merchant, please submit the voucher such as WeChat payment refund number, transaction flow, account transfer number or logistics number as soon as possible for the platform to verify whether it has been implemented.

If the platform customer service verifies that the voucher is correct, the complaint will be closed.

Others:

When the platform participates in handling disputes, the trading applet shall abide by the following agreements:

When there is a transaction dispute between the merchant and the consumer on the order, both parties can choose to negotiate on their own. If the consumer complains about the transaction dispute, and the negotiation between the two parties fails or the merchant fails to handle it, the platform has the right to intervene in handling the dispute according to these Rules and relevant laws and regulations.

When the merchants have an unusually large number of rights protection or public opinion incidents due to their own system, management, manpower and other reasons, and the merchants do not have the ability to deal with them in time, the platform can take the initiative to intervene to ensure the transaction safety of both parties.

In the process of dealing with transaction disputes on the platform, merchants and consumers should provide vouchers in time according to the transaction dispute tips of the platform or the SMS, telephone or email notifications sent by the platform.

During the dispute settlement, if either party fails to provide evidence according to the requirements of proof without justifiable reasons, the platform has the right to deal with it according to the evidence actually collected.

After the platform makes the final judgment, the merchant shall fulfill the corresponding obligations in time as required.

If the behavior of the merchant violates the relevant laws, regulations or platform rules, the merchant shall bear the possible consumer losses or additional compensation expenses.