How to complain about regular consumption

Legal analysis: You can call the "123 15" consumer complaint hotline to make a complaint. Dialing method: After dialing 123 15, if you need to make a complaint or report, you should answer the questions according to the staff's prompts and tell the facts, reasons and requirements of the complaint truthfully. In the process of consumption, consumers should also ask merchants to issue invoices or receipts in time and keep them properly. After a dispute occurs between consumers and merchants, in the process of communication and consultation with merchants, we should pay attention to collecting all kinds of evidence such as written materials, so as to complain to the industrial and commercial departments when negotiation fails, and take legal measures to safeguard their rights and interests when necessary. Where a business operator provides goods or services, causing personal injury to consumers or other victims, it shall compensate the reasonable expenses of medical treatment and rehabilitation, nursing expenses, transportation expenses, and the income reduced due to absenteeism. If it causes disability, it shall also compensate the disabled for living AIDS and disability compensation. If death is caused, funeral expenses and death compensation shall also be paid. If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.

Legal basis: Article 8 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests states that consumers have the right to know the real situation of the goods they buy or use or the services they receive. Consumers have the right to request business operators to provide information on price, place of origin, producer, use, performance, specifications, grade, main ingredients, production date, expiration date, inspection certificate, usage method, instruction manual, after-sales service or service content, specifications and expenses according to different conditions of goods or services.