Taobao sellers ask for a refund for deleted comments. What if the comments are deleted but not refunded?

Taobao sellers asked to delete comments and said they would get a refund. As a result, the comments were deleted and the money was not refunded. The treatment method is:

1. Contact the seller and have a good communication with the seller. Ask the seller to keep his promise and return the goods as soon as possible;

If the seller can't contact or agree to refund, you can proceed to the second step;

2. Complain about the seller of Taobao.

The method is: log in to Taobao-the baby you bought-find the order complaint-click "Complain about the seller"-enter the complaint content and upload the screenshot of the communication between the two parties as evidence-and wait for Taobao to intervene.

note:

Complaints can only be initiated for orders within 180 days after the successful transaction, but not for orders outside 180 days after the successful transaction.