Does JD have a return fee? COM？

If the goods arrive, don't ask for a return without opening it. It′s on the house. If you say that you have received the goods, signed for them and opened the package, there will be a fee for this one to be returned. If you don't want it, you'd better return it on the spot.

If the goods have quality problems, there is no freight charge for returning them in JD.COM. If you don't want a commodity or buy it by mistake, the buyer has to bear the corresponding freight, and the freight varies according to the commodity. Let me talk about the specific return process first.

1. After logging into JD.COM account, click My Order on the right side of the user name in the upper right corner.

/iknow-pic.cdn.bcebos.com/72f082025aaafa40faca0543a 764034f78f01934 "target =" _ blank "title =" "class =" ikqb _ img _ alink ">. /iknow-pic . cdn . BCE Bos . com/72f 082025 aafa 40 facba 0543 a 764034 f 78f 0 1934？ x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/ 72f 082025 aafa 40 facba 0543 a 764034 f 78f 0 1934 "/>

2. After entering my order, find "Repair/Return" in the common settings on the left, and click Enter Return.

/iknow-pic . cdn . BCE Bos . com/0823 DD 54564 e 925848544 c 709082d 158 cdbf 4 EC 8 " target = " _ blank " title = " " class = " ikqb _ img _ alink " & gt； /iknow-pic . cdn . BCE Bos . com/0823 DD 54564 e 925848544 c 709082d 158 cdbf 4 EC 8？ x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/ 0823 DD 54564 e 925848544 c 709082d 158 CDB F4 EC 8 "/>

3. In the exchange maintenance interface, find the product you want to return, and then click "Apply" under the product.

/iknow-pic.cdn.bcebos.com/ac4bd11373f08202b8e1a5a047bedab641b39 "target =" _ blank "title =" "class. /iknow-pic . cdn . BCE Bos . com/ac4bd 1 1373 f 08202 b8e 1a5a 047 FB beda b 64 1b 39？ x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/ AC 4 BD 1 1373 f 08202 b8e 1 a5a 047 fbfb edab 645438+0b 39 "/>；

4. In the interface of applying for return, select a return after the expected handling method, and then write a description of the return problem below, which is generally the reason for the return. It is best to attach a picture of the goods to the description. Then fill in the items marked with an asterisk according to the actual situation.

/iknow-pic . cdn . BCE Bos . com/5366d 0 160924 ab 1 843732 ba 939 fa E6 CD 7 a 890 BC 3 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >/iknow-pic . cdn . BCE Bos . com/5366d 0 / kloc-0/60924 ab 1843732 ba 939 fa E6 CD 7 a 890 BC 3？ x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/ 5366d 0 160924 ab 1843732 ba 939 fa E6 CD 7a 890 BC 3 "/>

4. Write the basic information, click the submit button, and then wait for customer service review. If it is approved, it will go to the next step, that is, the staff will pick up the pieces at home and send you a text message to remind you. Please prepare invoices, complete packaging, accessories and other materials. You can check the return progress in the repair/return interface.

/iknow-pic.cdn.bcebos.com/f 31fbe096b63f6245781f398B44EBF81b4ca354 "target =" _ blank "title =" "class =" ikqbq. /iknow-pic . cdn . BCE Bos . com/f 3 1 FBE 096 b 63 f 624578 1 f 39d 8 b 44 ebf 8 1 B4 ca 354？ x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/ f 3 1 FBE 096 b 63 f 624578 1 f 39d 8 b 44 ebf 8 1 B4 ca 354 "/>

5. JD.COM was the last one to return the goods. COM's home to pick up the goods. Note that the courier will give you a receipt, fill in the information and save it for future reference. If the audit is unsuccessful, the customer service will inform the reason for the failure. Then resubmit the application according to the situation.