Win 1 1 The system computer always displays the error information to be collected on the blue screen inexplicably.

Win 1 1 The system blue screen displays and collects error information as follows:

Blue screen is a special form of crash, which refers to the screen image displayed when the Windows operating system cannot recover from system errors. There are many reasons for computer blue screen, such as improper operation, incompatibility between program software and system, memory failure, graphics card failure, virus or Trojan horse, etc. When the computer has a blue screen, you can follow the following steps to troubleshoot.

Step 1: Restart the computer.

Sometimes it's just a temporary error in a program or driver. Restarting the computer can solve the problem. Some blue screen failures can be eliminated without even restarting. For example, the optical drive ejects the optical drive abnormally, resulting in a blue screen. Just put the CD-ROM back in the CD-ROM drive and close the CD-ROM drive tray. Under the normal operation of the computer, plugging and unplugging devices with electricity may lead to blue screen. Although it can be solved by restarting the computer, it is recommended not to plug and unplug the equipment with electricity.

Step 2: Check the new hardware.

Sometimes there will be a blue screen failure after installing new hardware. First, check whether the new hardware is plugged in firmly. If there is no problem, unplug it, try another slot and install the driver correctly. In addition, you should check whether the hardware is compatible with the operating system against the hardware compatibility list on the Microsoft website. If the hardware purchased by users is not in the compatibility list, you can go to the hardware manufacturer's website to inquire or call their consultation number.

Step 3: Check new drivers and new services.

If a new hardware driver or software has just been installed, and the corresponding items (such as antivirus software, CPU cooling software, firewall software, etc. ) has joined the system service, and there is a blue screen failure during restart or use. Generally, the failure can be eliminated by uninstalling and reinstalling the software; If the fault still exists, it may be that there is something wrong with the software itself, and users are advised to replace the software; If the fault persists, you can uninstall or disable the driver or software in safe mode.

Step 4: Check for viruses.

Viruses such as shock waves and shock waves sometimes lead to the blue screen death of Windows, so anti-virus is essential. Similarly, some Trojan spyware can also cause blue screen, so it is best to scan and check with related tools. If the blue screen is caused by a virus or Trojan horse, you should kill the virus and Trojan horse first, and then repair the system. Users can download-Windows Cleaning Assistant, a tool for killing malware and Trojans.

After downloading and installing, upgrade to the latest version first, then restart and press F8 to display the startup advanced menu, and select the "Safe Mode" menu item to enter the safe mode. Then scan and clean the system, restart and press F8 to display the startup advanced menu, select the menu item "Last known good configuration", and press Enter.

If the fault is not solved, it can be repaired by the restore program that comes with the system or by the system disk. If the fault remains, you can enter the BIOS to set the CD-ROM drive as the first boot device and put it into the system installation disk for "repair and installation". If the fault still exists, you can only reinstall the operating system.

Step 5: Check the BIOS and hardware compatibility.

If the user's newly assembled computer often has blue screen problems, it is necessary to check and upgrade the BIOS to the latest version, and at the same time close memory related items, such as cache and mapping. In addition, you should check your hardware according to the hardware compatibility list on the Microsoft website. In addition, if the motherboard BIOS can't support large-capacity hard disk, it will also lead to blue screen and need to be upgraded.

Step 6: Check the system log.

Click the "Start" button in the lower right corner of the screen with the mouse, select the "Run" command from the pop-up "Start" menu, and enter "EventVwr" in the opened dialog box. Msc], click OK to open the event viewer window, and pay attention to the items marked with "Error" in the system log and application log.

Step 7: Install the latest system patches and service packs.

Some blue screen failures are caused by the defects of Windows itself, which can be solved by installing the latest system patches and Service Pack. At present, many softwares have vulnerability scanning programs, such as Thunder, Rising and 360 Security Guard. Users can use these software to upgrade and install system patches online.

Step 8: Last known good configuration

Usually, a blue screen appears after updating the hardware driver or adding new hardware and installing its driver. At this time, the "last correct configuration" provided by the Windows operating system is a shortcut to solve the blue screen. Restart the system, press F8 when the startup menu appears, and the advanced startup options menu will appear, and then select "Last Good Configuration".

Step 9: Query the stop code.

If you don't know how to solve the blue screen fault, the best way is to copy down the dense English prompts in the blue screen, then use other computers to surf the Internet, enter the Microsoft Help and Support website, and enter the stop code (such as 0x000000 1E) in the "Search" text box in the upper right corner.

Then click the "Search" button to view the troubleshooting methods in the opened search results page. In addition, searching Baidu, Google and other search engines for the stop code of the blue screen or the following explanatory text can also find a way to eliminate the blue screen fault.