Do I need to inform the customer in advance of returning the package due to the epidemic?

Do I need to inform the customer in advance of returning the package due to the epidemic?

Under normal circumstances

1, the courier company will contact the sender by phone first to inform and ask the sender for advice on handling the parcel. Generally, the sender is required to choose whether to re-deliver or change to other places for delivery (including delivery back to the sender).

Who pays depends on who caused the expenses. If there is no explicit error, the recipient refuses and the sender is responsible.

3. The cost of returning goods is not included in the original delivery fee, because the express mail to be returned rarely appears, so the courier company will not collect it in advance without knowing when it needs to be returned. Therefore, the return fee will be charged separately.