What if online shopping is retaliated against bad reviews?

Buyers buy dissatisfied goods and sometimes give sellers bad reviews. Some people will be "retaliated" by the seller because they left a bad review during online shopping. The common ways of retaliation are harassing phone calls, harassing text messages, and sending threatening items. So what if online shopping is retaliated against bad reviews? Faced with this situation, we should use formal methods to safeguard our rights and personal safety. What if online shopping is retaliated against bad reviews?

1, save the evidence

For example, if you receive harassing or threatening phone calls or text messages, you should pay attention to keeping phone calls, information records and verifiable information sources.

2. Platform complaints

Submit the above evidence, complain to the online trading platform where the seller is located, and ask the platform to punish the behavior of the merchant!

3. Court prosecution

If the circumstances are serious, you can choose to call the police or bring a civil lawsuit to the court. If there is evidence that the seller does have telephone harassment, insult, intimidation and other acts, then the seller's behavior has constituted a civil infringement, and if the circumstances are serious, it may be subject to criminal investigation.

How to judge the malicious harassment of sellers

1, frequently harassing others or abusing/cursing/threatening others.

It refers to the behavior that some merchants will contact the buyer by telephone, SMS, Alibaba Want Want, email, etc., including insults and serious threats, when disputes/unpleasantness occur between buyers and sellers during the transaction.

(1) Incoming call: the buyer gave a bad review, and frequently called in a short time or during abnormal working hours.

(2) Send SMS: If the buyer gives a bad review, send it in a short time with high frequency.

(3) Bad comments: If the buyer gives bad comments, continuous insults, extremely bad insulting words, etc.

(4) Threats: such as "chop you to death at home, expose your information, and wait for the coffin (gift)".

(5) The seller used the outsourcing company to deal with the bad reviews, which led to the buyer's interference by such bad means as VoIP bombing.

2. mailing harassing items

For example: funeral items, horror toys, sex toys, threatening letters, garbage and feces, etc.

3. Sellers come to the door privately

Going to the door without the buyer's consent, causing personal safety panic.

Malicious harassment complaint initiation path

1. Go to "My Taobao"-"Bought Baby", find the corresponding transaction, click "Complain against the seller", and then launch malicious harassment and rights protection on the pop-up page.

2. Enter the Consumer Rights Protection Center and click the "I want to launch rights protection" button. After finding the corresponding transaction in the pop-up page, click "Complain for Rights Protection", and then select Malicious Harassment for Rights Protection.

Proof requirements for malicious harassment and rights protection

State the reasons for defending rights and provide objective and effective documents to prove their rights, such as:

1, complete and clear screenshot of Ali Wangwang's chat record.

2. The certificate number of Ali Wangwang.

3. Screenshot of letters in Taobao Station.

4. SMS photos.

How to punish sellers who maliciously harass Taobao?

1. Members' shops that harass others in general will be banned for 7 days.

2. If the circumstances of harassing others are serious, 12 points will be deducted each time.

3. If the circumstances of harassing others are particularly serious, 48 points will be deducted each time.

Methods to prevent bad reviews from being retaliated.

1, the general personal receiving address is nothing more than home address, residential property and company address. As can be seen from these three addresses, the home address is obviously unsafe, so try to use the property address and company address when filling in the delivery address. If it is a home address, only leave the building number, not the unit house number, and then agree with the courier to pick up the place to avoid taking the other party home.

2, try not to leave a commonly used mobile phone number, otherwise the bad review will be easily harassed by the seller's phone, bombarded by SMS, and information leaked. Use _ _ special _ _ phone number when shopping, and only use _ when shopping.

3, the recipient's name must not use your real name, just take a screen name, so that even if the mobile phone number is leaked, the identity information can be guaranteed not to be leaked. Finally, the zip code can be left blank or filled with six zeros, because zip codes are hardly used now.