12345 is the anti-fraud hotline of public security organs?

12345 generally refers to the public service platform built by local people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. Not just the phone 12345.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

And other provinces and cities adopt government service platforms. Together, it is 12345, the general name for all kinds of service telephones. Including:

Through the internet

Call 12345- 1- 1 to inform the staff of the complaint;

Fax the written opinions to12345-1-5;

Send an e-mail (message)

send a text message

Add friends through QQ

Matters needing attention in SMS sending:

When users send short messages to 12345 to reflect problems, they must specify the following two points: the content of the call (concise) and the location of the incident (detailed). The processing results of internal claims cannot be queried by SMS.

Users are advised to control the number of short messages within 150 words. Matters needing attention in QQ appeal: QQ manual acceptance time is 7:00-22:00.

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Adopted by Shenzhen and other provinces and cities.

Actual use: 12345 hotlines are mostly only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. It is suggested to expand the scope of authority of 12345 mayor's hotline, track and rectify the problems reflected by the people, and stipulate the time for feedback to the people to avoid only information input and no information output.

Hangzhou was the first city to put forward and open the mayor hotline 12345, which was officially born in June, 1999.

Hangzhou first applied to the state and was opened with the consent of the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.

1999, my aunt who lives in Jinguiyuan didn't expect that her heartfelt words led to the hottest number in Hang Cheng that year-12345.

In April, 1999, Hangzhou leaders went to the community for investigation. An aunt said that the communication channel of the municipal government was not smooth enough, and the mayor's hotline was difficult to remember and could not be dialed. With this suggestion, the city leaders immediately called relevant departments to seriously study this issue after returning. After listening to opinions, the mayor's hotline was born in June 15+02345. The 24-hour efficient work of the staff brought us the familiar phrase-"12345, if you have something to ask the government."