How to compensate for the loss of logistics goods

Question 1: How to compensate for the lost goods in logistics? It is difficult to define the compensation for logistics losses. For postal and express delivery enterprises, the Postal Law stipulates that the uninsured goods shall be compensated according to 3-5 times of the freight of damaged goods, and the logistics enterprises shall compensate according to the inter-factory value according to the transportation management regulations. However, now all logistics enterprises are scratching the edge, either emphasizing the compensation standard in the transportation contract or emphasizing the objective reasons. Look at the value of your goods. If it's worthless, you'll be in trouble. If it is valuable, you can often sue directly.

Question 2: Hello, how does the logistics company compensate for the lost goods? Thank you for your compensation according to Article 3 1 1 and Article 3 12 of the Contract Law.

Article 311 The carrier shall be liable for damages for the damage or loss of the goods in the course of transportation, but shall bear the following liabilities.

The shipper shall not be liable for damages if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

Article 312 The amount of compensation for damage to or loss of the goods shall be in accordance with the agreement of the parties; no

If there is an agreement or the agreement is not clear, and it cannot be determined according to the provisions of Article 61 of this Law, it shall be delivered or shall be delivered.

Calculation of the market price of the goods at the place of delivery. Calculation method and compensation limit stipulated by laws and administrative regulations

Where the amount is otherwise stipulated, such provisions shall prevail.

Question 3: How does the logistics company compensate for the lost goods? Thank you. First of all, it depends on whether you have insured the price before sending something. If you are insured, you can also pay part of it. If you don't have the insured price, you will usually pay compensation at three times the freight cost of the lost items. This is a domestic product. If you bring foreign goods, the maximum compensation is 100 USD. However, you must show the waybill.

Question 4: What should I do if the goods are lost in the process of logistics and transportation? Whether in freight companies, logistics companies or express delivery companies, there should be such a phenomenon, big or small, that is, goods are lost, taken away by themselves, or goods are in short supply. What do we need to do when we encounter this situation? How can we get compensation? Of course, we should first choose a formal logistics company. When you pay, you must have a transport document and go directly to the logistics company with the transport document. In the process of claiming compensation, Shenzhen Nanshan Logistics Company will inevitably shirk its responsibility, saying that you only have so many goods, and then you can take out legal weapons. However, you usually get some compensation. I want to remind you that when you are a logistics valuables, you must buy insurance, so that you can get more reasonable compensation. You must pack your goods in the logistics, and you must pack them well to avoid the loss of the goods. When filling in the logistics form, you must clearly write the name and telephone number of the other party, and it is best to leave two more, so as to avoid the situation that the goods can't get through and are impersonated by others.

Question 5: Debon Logistics lost my goods. How can I get 50 points compensation?

First of all, we sincerely apologize for the unfavorable situation caused by our operational mistakes.

In this case, you can contact the departure department and ask them to handle it for you as soon as possible. Because it will take some time to return the goods, please ask the landlord to communicate with the customer and the departure department in time and wait patiently.

If it has not been solved, you can also call the national unified hotline of Debon Logistics for processing.

Thank you for your support to Debon Logistics!

If you have any other questions, please consult Debon Logistics Enterprise Platform!

Question 6: How to compensate for the lost goods at the freight station? The claim of logistics industry is based on whether it is insured or not. Since the goods have been lost, according to the regulations, the logistics company can only be responsible for the freight of 2- 10 times. This clause generally appears on the waybill in the form of endorsement.

To tell the truth, small goods like you are rarely insured, and the declared value you marked on the box has no legal effect, which may be a fluke.

Now that the goods have been lost, the value is not cheap for you. You can only negotiate with freight stations or logistics companies in a friendly way to gain their sympathy and understanding. After all, there are opportunities for cooperation in the future. However, you shouldn't expect them to pay you a lot. Look at the compensation standard on their waybill first. If it shows that the freight payment is 5 times, you should be satisfied if you can pay 8 times or 10 times through negotiation.

Good luck!

Question 7: How can the courier company compensate for the lost goods? According to the contract law, express delivery contract should belong to freight contract.

Article 312 The amount of compensation for damage to or loss of the goods shall be in accordance with the agreement of the parties; If there is no agreement or the agreement is unclear, and it cannot be determined according to the provisions of Article 61 of this Law, it shall be calculated according to the market price of the place where the goods arrive at the time of delivery or should be delivered. Where there are other provisions in laws and administrative regulations on calculation methods and compensation limits, those provisions shall prevail.

Since the contract you signed with the courier company is a standard contract, according to the contract law,

Article 40 A standard clause is invalid in any of the circumstances specified in Articles 52 and 53 of this Law, or if the party providing the standard clause exempts its liability, aggravates the other party's liability or excludes the other party's main rights.

You can claim that the insurance part of the contract is invalid. This is the responsibility of the courier company.

Having said that, there are still many problems in practice. First of all, whether the exemption clause is invalid may be controversial (depending on the specific situation). Besides, since there is no insured price, how can you prove the value of the goods you sent? It is difficult to use the name of the goods filled in the courier as valid evidence.

The loss cases of express delivery mostly develop into agreements or loss sharing. You can check them for reference.

Question 8: How to compensate for the broken or lost goods during logistics transportation? 1 It has been insured. In the case of all risks, the waybill at the time of delivery, the proof of the value of the goods (such as outbound order, invoice, or the price of similar products on the market) and all claims with the logistics company will be filled out, and the rest will go out with the insurance company, but we must continue to follow up. First of all, we must determine whether to compensate, then how much to compensate, and finally when to compensate. Of course, the degree of damage will also be determined.

If the insurance is not paid in full, in theory, the insurance company can only make claims according to the insured amount, but it can negotiate with the logistics company whether it can reissue the full insurance (of course, this gray operation is inevitable)

Without insurance, there will be relevant clauses on the waybill of the logistics company (X% for damages, but not exceeding the freight, or not exceeding several times the freight), and whether these clauses belong to the overlord clause, you must first communicate with the salesman of the other company, and he will give you advice.

If you are a big customer of the other logistics company, or even a regular settlement customer or contract customer, relatively speaking, the claim will have greater advantages.

PS: If it is completely damaged as you said (it has lost its use value), it should be fragile. This product is really tricky. Even insurance companies have a 5% exemption clause for fragile products.

Now that the problem has happened, don't be angry. It won't solve the problem, it will only make you less calm and cover up your wisdom.

1 Prepare all the evidence (such as some documents mentioned in my first article).

2 Find out the cause of the damage (for example, product attributes, packaging attributes, previously agreed operation methods with the other party, etc.). , that is to say, try to push the responsibility to the logistics company)

In order to solve the problem quickly, ask the other party to propose a solution, even if the other party says that it will not pay a penny, it is necessary to find a lawyer immediately. The probability of winning this large lawsuit logistics is very small.

4. Divide the employees of the other logistics company into several categories, which need to be moved by feelings and which need strength and know how to use strength.

That's all. Please deal with it as soon as possible. Don't delay. If you get into an argument and miss the best time to settle claims, your chances of winning the case will become smaller and smaller.

Question 9: How to pay for the loss of logistics freight goods? As a customer of a logistics company, whether you are insured or not, according to the regulations, if the goods are damaged or made mistakes during transportation, the carrier company should bear the responsibility.

The loss of goods by a logistics company should be regarded as a production accident and should be liable for compensation. At present, the specific mode of operation is to compensate according to the cost price of goods consigned by customers or the wholesale price of merchants.

If no agreement can be reached through consultation, you can complain to the relevant departments of the logistics market where the company is located or the administrative department of the company; In the end, we can only take legal procedures to solve commodity compensation disputes.

Question 10: The logistics lost my goods. How to compensate for express delivery is also a hot topic now.

Especially compensation.

Compensation is often not in place.

Because there is an agreement when signing for express delivery, most people don't pay much attention to the compensation clause.

Usually, express delivery itself is defined as paying only X times the freight as the upper limit. As long as the consumer signs when entrusting, even if there is no objection.

Alas, China has its own characteristics. Don't be angry, it's not worth it.