How to report a takeaway business?

The way to report a takeaway business is:

1, collect evidence

We need to collect evidence before complaining to the merchants. These evidences can be photos of food or short message records of food delivery staff. We need to collect as much evidence as possible, so as to prove that our complaint is justified when we complain.

2. Choose appropriate complaint channels.

When we complain to the merchants, we need to choose the appropriate complaint channels. Generally speaking, we can choose to make a complaint on the takeaway platform, or we can choose to call the customer service phone of the merchant to make a complaint.

3. Seek help from a third party.

If the merchant still can't solve our problem, we can seek the help of the third party. For example, we can complain to the consumer association or the food and drug supervision department.

4. You can call the market supervision complaint reporting phone;

5. You can report by letter, fax, SMS, email and website complaint platform;

6. You can report directly to the administrative department for industry and commerce.

Responsibility of consumer associations

1, provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;

3 to participate in the supervision and inspection of goods and services by the relevant administrative departments;

4, the legitimate rights and interests of consumers, to reflect the relevant departments, inquiries, suggestions;

5, accept consumer complaints, and investigate and mediate complaints;

6. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraiser of his opinions;

7. Support the injured consumers to file a lawsuit against acts that harm the legitimate rights and interests of consumers or file a lawsuit in accordance with this Law;

8. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.

In short, the most ruthless way to complain about take-away merchants is to collect evidence, choose appropriate complaint channels, and seek the help of third-party organizations to solve problems.

Legal basis:

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 11

Consumer complaints shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.

Article 12

If a consumer complains by letter, fax, short message, e-mail or website complaint platform, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.