How to transfer the 95554 manual service?

Call 95554 and wait. When you hear a call from the manual service, please press "2" and then enter "2" on the phone keypad to switch to the manual service. After dialing the phone, you will hear the following contents: Send express to Tong Yuan, welcome to call YTO Express, press 1 for ordering, press 2 for express mail inquiry, press 3 for complaints and suggestions, and press 5 for customer praise. At this time, you haven't heard the option of manual customer service, so don't hang up in a hurry and wait patiently for a while.

95554 is a customer service hotline and SMS inquiry service released by YTO Express on February 25th, 20th14th. Mobile phone users and fixed-line users can directly dial the hotline 95554 to enter the manual service (including ordering, inquiry and complaint suggestions). Users can send the waybill number to 95554, and the single number in the same message should not exceed 5 at most.

The main functions of manual service

1. Answering questions: The manual service can answer all kinds of questions of customers, including questions related to products or services, instructions for use, troubleshooting, etc. The human attendant can provide customized answers and solutions according to the specific situation.

2. Provide support: Manual service can provide technical support, after-sales support and other related help. Whether it is to solve technical problems, deal with return and exchange affairs, or provide product suggestions and recommendations, human waiters can directly interact and communicate with customers.

3. Handling complaints and problems: When customers are faced with problems or dissatisfaction, human attendants can monitor and understand the opinions of customers and take corresponding measures to solve the problems. They can provide reasonable explanations, compensation or other solutions to ensure customer satisfaction.