Tenpay has been frozen, prompting [1008] that your account has been frozen, and you cannot continue the operation. What should I do?

Because the system has detected unsafe factors in your TenPay account (logging in from different places with IP, trying to log in with incorrect password or the risk of password leakage), your account has been temporarily frozen for the sake of your account and fund security system, and you need to provide the source of funds before you can apply for unfreezing.

Thank you for your understanding and cooperation. The information you provided has been received by Tenpay Customer Service, and it is very clear. Thank you!

It's just that Tenpay's customer service needs to trouble you to come over later and provide a photo of the bank card used to recharge Tenpay (the card number needs to be seen clearly). After verifying that your information is correct, Tenpay customer service will unfreeze it for you as soon as possible. Thank you! In addition, after the account is unfrozen, it is recommended that you modify the login password and payment password in time to ensure the safety of the account and funds. In order to protect the security of users' accounts, Tenpay customer service must require users to submit their ID cards and proof of the source of funds when registering Tenpay, and then unfreeze users after verifying their identities. This strict rule is also to ensure that your account will not be easily stolen by others, which brings you trouble, but I hope you can understand, thank you! In addition, for the same question, you have a record of submitting feedback twice. Tenpay customer service will give you a one-time explanation after comprehensive sorting, so that you can check it in time and intuitively, and the remaining documents will be deleted.

Your problem will be dealt with within three working days (postponed on weekends and holidays). Tenpay customer service will release the freeze for you as soon as possible after verifying the information is correct. Please wait patiently for the reply from Tenpay customer service.