Summary of bank account manager's work

7 Summaries of Bank Account Manager's Work

As an account manager, I think I should not only be good at learning, but also be diligent in thinking. How to write the summary of bank account manager's work? Next, I will bring you a summary of the work of the bank account manager. I hope you like it!

1 20__ year for me, it should be a busy, learning, understanding and happy year.

In the past year, I was in a state of tension and busyness almost every day. First, at the beginning of the year, due to the impact of the economic crisis, many customers adopted a conservative wait-and-see attitude. They need to adjust the allocation of investment products, choose matching investment products, re-analyze and make plans, and try to choose more conservative varieties, such as money funds and bonds.

Then around the Spring Festival, the macro economy showed signs of recovery, and some customers who used to operate frequently could not help it. They should continue to operate stocks and warrants in the short term. After a comprehensive analysis of the market, they compared various stocks and securities. It is suggested that these customers can choose some listed companies in defensive industries or resources to avoid high-risk varieties of warrants as much as possible. For conservative customers, it is also suggested that we can try to invest in the secondary market of etf products appropriately, and grasp the rising range of the market under the premise of ensuring the safety of funds, and the income is relatively stable. The work during this period is both heavy and hard. It is necessary to refer to a large number of materials and data, study repeatedly, patiently introduce the characteristics of each variety, draw the reasons for the conclusion, and the simple skills and precautions of some varieties in operation, and communicate with customers at any time to exchange views on the market. Then the GEM is listed, and I am in the securities industry. During this period, my work was very tense and heavy, and I was caught in a contradiction: after the opening of the GEM, the company issued task indicators and took many measures to contact and inform customers. I studied the information of GEM in various countries, especially participated in the continuing education activities for licensees in Tianjin. After listening to the teacher's analysis of venture capital and GEM, I felt that most customers were not suitable for investing in GEM, so I made a very in-depth analysis of the information of GEM stocks in the first few wholesale banks and conveyed it to all customers in time.

In the fourth quarter, market inflation expectations intensified, and the market gradually showed signs of weakness. However, individual stocks are still active, new customers are still operating in Man Cang, and positions are adjusted in time. Once the market is adjusted, there will be great risks. Customers are advised to control their positions, keep a large proportion of account funds and wait for the opportunity. These behaviors include a lot of consulting materials, analyzing and comparing, thinking and summarizing, and communicating. How can you be "busy"?

It is precisely because of this busy year that I have accumulated more experience, urged myself to learn more knowledge, understand more types of investment varieties and markets, and improved my ability to adapt to more different changes.

Engaged in the securities industry for more than ten years, cfp qualification for more than two years, and gradually realized the truth that many teachers and predecessors often regret:

Modesty: Only by maintaining a modest attitude can we learn more and keep our knowledge and ideas "new". & gt Stiffness: We should carefully study and analyze all kinds of products and markets, and learn more about different customers, so as to provide them with more suitable investment suggestions.

Tong Yuan: Facing the tasks of the company and the interests of customers, we should treat them positively, and we can't escape or shirk. We should try our best to use our knowledge and experience to find a balance between them. As long as we are willing to spend time, we can achieve "win-win".

Sincerity: In any case, only by sincerely thinking about the customer and standing from the customer's point of view, the investment plan made is truly suitable for the customer, and it is also the most acceptable and recognized by the customer.

I have been working with this attitude for a long time, and because of this, I have become close friends with many customers. This year's market changes are more abundant. I am glad that I participated in the training and study of financial planners a few years ago and got some earlier understanding of the international financial market. I have been fully used in the analysis and planning, and have been very recognized and recognized by customers, making them very satisfied with the investment results in the past year. Our friendship has deepened and I have more trust.

Summary of Bank Account Manager's Work 2 I transferred to _ _ Bank in 20__, and now I am the account manager of _ _ Bank. As a grass-roots account manager for X years, I have been strict with myself, dedicated and enterprising, and achieved good results, which have been recognized by customers and praised by leading colleagues. By the end of 20__, the accumulated loan contract amount was RMB X million and the accumulated loan was RMB X million. None of the completed and recovered loans is defective. I have great love and passion for the sacred profession of _ _ bank account manager, and express my regret in life! Now I will report my work performance in the past 20__ years and my next work plan as follows:

First, strengthen theoretical study and improve comprehensive quality.

Over the past X years, I have adhered to the requirements of the party and the state's financial policies and related rules and regulations, and constantly standardized business practices;

Earnestly study and implement the spirit of superior documents, strive for survival in management and development in competition. At the same time, in order to continuously improve their theoretical level and management level, they made detailed study plans, persisted in studying financial theory and relevant policies and documents of rural credit cooperatives reform, and their theoretical level and leadership ability were significantly improved. First, be proactive, take the excellent completion of one's own work as the specific requirement to test one's ideological style, and take the good or bad work performance as the standard to test one's understanding and cognition of the theory;

The second is to strive to improve the business level and operational ability. I constantly sum up my experience and actively communicate with my colleagues around me, trying to get familiar with the new working environment and content in the shortest possible time. During the period from 20__ to 20__, the deposit increased from X million yuan to more than X million yuan, including intermediary business, credit card, insurance, collection of non-performing loans and other assessments, all of which were overfulfilled, ranking among the best in the bank's performance and being elected as an excellent account manager for 20 consecutive years.

Second, persist in being realistic and innovative, and do a good job in various businesses.

In daily work, I can start from my own work reality and devote myself to my work with a good sense of overall situation, innovation and responsibility.

Facing customers with quality service;

Work hard and repay the trust of the leaders. Adhere to the scientific attitude and down-to-earth spirit, and conscientiously do all the work.

1. Create customer profile information. Often get to know the customers of X company in charge, master the first-hand information of customers, collect and sort out customer information, and establish and maintain complete customer files. For example, after I learned in a customer communication that _ _ company was going to raise funds for its employees, I intervened in time. Through external public relations, internal coordination and overcoming various difficulties, I finally successfully issued a personal loan of more than X yuan in 20__ _ 10.

2. Establish a credit service system for key enterprises and individuals. I often maintain good personal relationships with important customers of enterprises. For example, at the end of 20__, I chatted with a leader of X Company and learned that the company was a little short of funds. I was trying to alleviate the financial difficulties by delaying the payment of electricity bills to the power generation company. After I learned this information, he asked the superior bank whether the bank still had the scale of issuing bills, and at the same time mobilized the business leaders to solve the financial difficulties with the bills of his branch. Through his unremitting efforts, he increased the bill business of X billion yuan for the branch.

3. Do a good job in deposit marketing. Under the leadership of the president's office and the marketing department, cooperate with the network director to do a good job in deposit and loan business and intermediary business. In my business activities, I put serving the grassroots and customers in the first place, and my communication with outlets and customers is in a harmonious state, and many things are solved. Our customer department has more management functions than the agency security department, and more management functions than the business outlets. It is necessary to manage and operate. For the business departments, outlets and key customers of the superior bank, our tasks are quite heavy and our responsibilities are also considerable. Customers are the foundation of the development of commercial banks, and commercial banks strive to tap customer resources to ensure the realization of their tasks. First, make full use of our settlement advantages, find a town-oriented account opening unit, and tap many high-quality customers from it. The second is to dig other bank deposits, aim at the unit to find relationships, and attack in all directions. Actively establish a good emotional relationship with customers, form a customer-centered business philosophy, think about what customers think and worry about what customers are anxious, so that customers can truly feel the superiority of our branch. At present, the following achievements have been made: in terms of international business, the settlement volume last year was more than 10 thousand US dollars, which was in the leading position of the branch;

The loan stock is X billion yuan, including short-term X billion yuan, housing and medium and long-term X billion yuan. There are more than X households, and the current loan stock or number of households ranks first in the city.

4. Actively carry out loan marketing. In order to meet the needs of farmers and rural economic development in the new era, solve farmers' loan difficulties, increase farmers' income, and improve the operating level of _ _ Bank, according to the work requirements of the "Action Plan for Supporting Agriculture and Benefiting the People" carried out by provincial branches, the Bank actively promoted farmers' micro-credit loans and publicized _ _ Bank's policies and service commitments for benefiting farmers. Based on the principle of "benefiting farmers and enriching the people, supporting agriculture and enriching the people, being honest and trustworthy, treating them differently, being fast and efficient, facilitating farmers and giving priority to credit users", we will innovate our working ideas, strengthen our marketing concept and vigorously promote the "Supporting Youth Entrepreneurship Project" and "Credit Construction Project". In order to ensure the smooth development of supporting agriculture and benefiting the people, I often go deep into farmers to understand their needs and ideas, and also participate in the on-site evaluation of credit users, on-site loan issuance, and open credit operation procedures with township party Committee cadres to enhance people's understanding and trust in "X", ensure the smooth development of X-ray "Huinong Card", and issue various loans 1 100 million yuan in 20 years, effectively promoting the structural adjustment of agricultural industrialization and the transformation of small and medium-sized enterprises.

Third, be strict with yourself and establish a good image.

As a customer manager in the financial industry, people who are in contact with successful people from all walks of life will inevitably encounter various economic temptations. In the face of these, I have skillfully resolved, lead an honest and clean life, maintained the true colors of an excellent account manager, and set an industry model. More and more individual customers have made their assets more rationally allocated and realized more effective value-added and preservation through professional and honest quality services. Many customers have repeatedly expressed their gratitude by giving me gifts or cash, and some even sent me gifts or shopping cards directly. Faced with this situation, I didn't directly refuse the customer's kindness, but made an appointment with the customer alone, returned the gift to the customer quietly and intact, patiently explained the bank's policies and systems to the customer, and expressed my heartfelt thanks to the customer for his appreciation. After my proper handling, these customers not only took the initiative to take back the gifts, but also trusted and respected me more than before. These small "episodes" did not affect the feelings between me and my customers, but made my relationship with my customers more harmonious. Many customers will sincerely say that I am their trustworthy person!

Fourth, the next step of work ideas

The account manager is the window of external service and the external image of the branch. Personal quality directly reflects the service level of our bank. I know that I still have many shortcomings, such as being impatient when encountering difficulties, needing to improve my comprehensive coordination ability, needing to enrich my work experience, and not working systematically enough. In the future, I will try my best to do the following. I hope leaders and colleagues will supervise and guide me.

1. Strengthen team consciousness and establish collective concept. Team spirit is the concentrated expression of collective cohesion and combat effectiveness. The completion of anything needs the combination of collective wisdom. With a strong team, there will be no insurmountable difficulties and obstacles. One chopstick is easy to break, but ten chopsticks are hard to break. After all, a person's strength is limited. Therefore, as account managers, we must unite as one, devote ourselves to the reform and development of X Bank with a hundredfold effort and high passion, reshape the brand-new image of X Bank employees, and build a first-class staff.

2. Keep improving and serve customers with all your strength. A scholar said: the real quality service is a conscious behavior from the heart, not a mechanical compliance with rules and regulations. Therefore, we should further improve the service quality, strive for a service brand, attract customers with high-quality services, and effectively improve customer satisfaction.

3. Increase marketing efforts and do a good job in lending.

1. While maintaining old customers, we should explore new resources, such as gold customer X Company, and find a new breakthrough in loan. Do a good job in _ _ company, develop international business, intermediate business and full margin bill business, and improve deposit business.

2. Strengthen enterprise marketing in _ _ industrial park. In the case of tight credit funds this year, we will make more use of credit resources. Visit the park frequently, get information, understand the needs of enterprises in time, provide all-round services and achieve win-win and mutual benefit.

3. Overcome the impatience of youth, be down-to-earth, improve work initiative, be not afraid of many things or trivial matters, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory.

The above is my work performance and next work plan in the past 20__ years. Please criticize and correct the improper points!

Summary of bank account manager's work Chapter III Bank employees who are at the center of the reform wave, especially comrades who work in the position of account manager, have many memorable things. At the beginning of the year, I competed for this position. In my own words, "this is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. Competition made me feel the pressure from the beginning, that is, from then on, I was more energetic in my heart. I will work hard and live up to my mission. He thinks so and does so.

Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.

First, customers are the first, and deposits are the center.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business.

I can be a serious and responsible person in my work. He captured the information from a cryptic remark made by a company's financial staff, gave timely feedback and tracked it, and finally made nearly _ _ _ ten thousand yuan of funds arrive in the account at the beginning of the year, realizing a "good start" and laying a good foundation for the bank to increase deposits.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. It must be a surprise for a customer to receive flowers from him on his birthday. If the customer receives interesting information from him when he is upset, he should temporarily put the unhappiness behind him and be grateful; When the customer is unfortunately lying in the hospital bed, he will see the figure running upstairs and downstairs when he is busy ... Although everything is normal and simple, there are not many people as meticulous as _ _.

Second, "the needs of customers are my job"

I have worked in a bank for _ _ _ _ _ years, and I have comprehensive independent working potential. With the needs of bank reform, my work potential and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages.

In order to fulfill my mission and complete the tasks assigned by my superiors, as an account manager in charge of several key customers, I have to deal with the increasingly difficult situation of competition in the same industry. With the help of branch leaders and colleagues, I boldly explored ideas, established the concept of customer first, recruited different customers, adopted different working methods, and strived to bring the best financial services to customers. In his own understanding of work, it is "the needs of customers are my work".

Third, open up new ideas, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among peers is becoming increasingly fierce. In terms of business development, you have me, and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.

I think as a good account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength.

I have a strong sense of professionalism and responsibility in my work. I work hard, I work hard. I never pick and choose, and I don't pick the important ones. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he spared no expense in his spare time, put aside weekends and holidays, and used every time and opportunity to serve customers, make friends with customers and be friends that customers would like to associate with. Through unremitting efforts, I handed in a satisfactory answer sheet in my work in _ _ _ _.

Summary of bank account manager's work 4 this year, the branch identified the business department as a "minefield", which is a bad thing and a good thing for our business department. This fully reflects the attention and concern of the party Committee and the president's office for the work of the sales department. Taking this as an opportunity, the business department comprehensively sorted out all the work and strengthened internal management.

1, attaches great importance to strengthening the management director's office ideologically, and a group of people set an example by themselves. As the saying goes, "it takes hard work to strike while the iron is hot." A group of people in the director's office took the lead in learning the system and operating procedures. Become a model of implementing the system and set an example for employees. He Jun, the director of internal affairs, is never careless about the business that needs authorization, and always carefully verifies the authorization.

2. Strengthen the ideological education of employees. First, convey the contents of the "mine-sweeping upgrade" activity to every employee, so that everyone knows it. The second is to eliminate ideological concerns and guide employees to actively cooperate with self-examination and self-correction to eliminate hidden dangers.

3 inspection and supervision in place, carefully control the requirements of "mine clearance upgrade". Every time the chief accountant and the back office director check according to the system, the problems found are limited to timely rectification. To achieve "iron face, iron core and iron fist" and promote employees to operate according to the system norms. The personnel of this battalion have changed frequently this year, but the inspection, supervision and handover can keep up in time to ensure a safe transition.

4. Pay attention to safety precautions. The work of "three defenses and one guarantee" has always been unremitting, and it must be talked about at every meeting. Adhere to the guiding ideology of "taking precautions to ensure safety" and strengthen the reconciliation between banks and enterprises. The report recovery rate is 86%. Through a series of measures and work, the accounting quality of the division has been greatly improved, and there has been a good situation in which there are no mistakes in the whole division for three consecutive months and no economic case safety accidents throughout the year.

After a year's efforts, the business department has formed a rope at present, and all employees have an unprecedented enthusiasm for playing a good game of chess, working together and doing business. I believe that with the care and support of the Party Committee and the President's Office and the joint efforts of all staff, the business department will move towards a more brilliant tomorrow!

Under the correct leadership of the school party branch, the new democratic financial management team of Sanhe Primary School in Jeffery Ji Central School has given full play to the functions of democratic financial management and democratic supervision. From the beginning of this semester, the school's public funds, data fees and students' living expenses are reviewed in accordance with the spirit of the relevant documents of the higher authorities, and then reported on time. Finally, the report was publicized in time and was well received by the school staff. Now we will summarize the work of this semester as follows:

First, study hard and manage your finances on time.

Since taking office, members of our democratic financial management team feel a great responsibility and shoulder the supervision function of school staff on school finance. For this reason, we attach great importance to it ideologically, earnestly study the charter of democratic financial management, work meticulously, never be careless, actively absorb the opinions of the masses, and reflect it to the school leaders in time. We set the end of each month as the democratic financial management day of the school democratic financial management team. On this day, our team members carefully checked all kinds of receipts and payments bills of the school this month, checked them one by one, strictly controlled the bills, truthfully recorded all kinds of receipts and payments, and audited them in strict accordance with financial management procedures. All documents that do not meet the financial reimbursement requirements will not be approved, and the contents of each audit will be recorded, and I will actively participate in various relevant financial meetings of the school.

Second, timely reimbursement and timely publicity.

According to the regulations of the central school, we review the financial documents of public funds, data fees and students' living expenses once a month and report them to the central school on time. Then the financial situation of the school this month was publicized, which enhanced the financial transparency of the school.

Three, review the large maintenance budget, and timely report for approval.

This semester, according to the financial examination and approval system of the central school and the arrangement of the school Committee, we reviewed the projects put forward by the school, such as ground hardening, electricity to water, roof maintenance and so on. , and report to the central school in time, and implement it after being approved by the central school. This standardized the operating procedures and put the school's financial management on a standardized track.

Through our work over the past year, we have deeply realized that democratic financial management truly embodies that the people are the masters of their own affairs, and has truly achieved the goal of "clearing the innocence of cadres and giving the masses an understanding", truly enhanced the cohesion of leaders and the masses, truly consolidated the image of "clean government" among the masses, and made the work of leaders among the masses more convincing.

Summary of bank account manager's work. Due to work needs, I worked as a department manager in the personal business department of a branch from the end of X to the beginning of X. According to the working ideas of the party committee of the branch and the current situation of personal business development in the branch, I established the working direction of "attaching importance to traditional business, paying close attention to new business, and promoting steady and rapid growth of personal business income around new economic growth points".

I. Promoting the steady growth of deposits and loans

Under the correct leadership of the Party Committee of the Bank, various labor competition activities such as "Spring Action" and "Summer Passion" have promoted the steady growth of savings deposits and personal loans. Thanks to the joint efforts of the staff of the whole bank, by the end of X, savings deposits had increased by 1 10,000 yuan on the basis of the balance at the beginning of the year, completing _ _% of the plan issued by the branch, and loans had increased by 1 10,000 yuan compared with the beginning of the year, thus realizing the growth of savings deposits in recent years.

Combined with the high-quality transportation capacity of the Yangtze River waterway and the investigation of the three rural personal finance business department of the municipal branch, the Measures for the Administration of Personal Ship Mortgage Loan of Agricultural Bank of China (Trial) was issued, and the branch became the first branch to offer personal ship mortgage loan. As a big water transportation county, we have a new economic profit growth point.

Two, promote the sustainable development of the work of agriculture, rural areas and farmers, and reduce the loan risk of agriculture, rural areas and farmers.

Continue to promote the work of agriculture, rural areas and farmers with the support of "Nongshangtong", "Huinong Card" and "micro-loan". 10 organized a training meeting on the installation and use of Nongshangtong, installed Nongshangtong once, opened the Nongshangtong with small cash withdrawal, and broadened the environment for using the card for benefiting farmers.

Under the leadership of the president, we went to three rural outlets for a thorough investigation. In view of the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, the scheme of "prosecuting part, deterring part, collecting part at home and suspending part" was formulated and implemented to prevent the non-performing loans of small-scale agricultural loans from being blocked. Through various means, the county * * * recovered _ _ million yuan, and the non-performing rate was controlled below x%.

Three, pay close attention to the development of new business, wealth management products and gold sales to achieve zero breakthrough.

In view of the new changes in the financial market and customer demand, we will promote the marketing of wealth management products from the interests of customers. First of all, I took the lead in marketing _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ By the end of September, * * * had sold RMB _ _ million worth of wealth management products.

In view of the recovery of the gold market and the requirements of customers, the loan branch agrees that the branch's business department, with the support of the bank leaders, will negotiate with _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Fourth, attach importance to the development of credit card business.

Strictly control the incremental quality of credit cards to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuing cards, neglecting management and education", sort out the original customer groups, pay equal attention to kindness and reputation, guide customers to use platinum credit cards correctly, spend reasonably, earn reasonable points, and avoid malicious X and malicious overdraft. We will continue to use and appropriately increase customers with high points, high installment and high contribution rate, and blindly give credit relief and credit lock-up to customers with low points and no installment, so as to promote the benign, healthy and sustainable development of credit card business.

Under the correct leadership of the card department of the branch and the bank leaders, I led the account managers of the finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. On March 3rd, 2000, the new installment amount of China Agricultural Bank was RMB 10,000, and the number of new cars was _ _ _, ranking second. The monthly installment amount of X Branch is RMB 10,000, and the number of new cars is _ _, ranking second. X month _ _ Sub-branch added _ _ million yuan and _ _ vehicles every month, ranking second, and was awarded _ _ million yuan by the sub-branch. This year, the income from credit card business increased by _ _ ten thousand yuan compared with the same period of last year, with the growth rate of x%, which made a great contribution to the income from intermediary business this year.

Summary of bank account manager's work Chapter 7 Time flies, 20__ has passed in a blink of an eye. During my one-year tenure as an account manager in _ _ _ Bank, I worked hard and made continuous progress, at the same time, my business level and my ideology were greatly improved. The work report of 20__ is as follows:

I. Achievements made

20__, under the care and guidance of the branch president and leaders, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch, first of all, we must increase the customer base. At work, I always try my best to win customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a short time, and successfully market a large number of high-quality customers and SME service centers. Although my book contribution is not great at present, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of X, individuals had accumulated deposits of more than X million yuan, with an average annual daily deposit of more than X million yuan. ps merchants made new breakthroughs in payroll and notice deposits.

Two. Responsibility and mission

Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect all aspects of high-quality customer information, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, taking the bus, rain or shine, as always, daily maintenance for different customers, even SMS greetings, represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit materials for review and filing in time. 20__, accumulated loans of more than X yuan, and timely paid off loans of X million yuan, including no bad loans and bad credit, which achieved personal compliance while obtaining high-quality operating profits and ensured the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

1. I haven't studied enough. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

2. We should tap the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

3. Is to further improve customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard actively, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.