Let buyers give favorable comments.

Question 1: How to write the favorable comments of Taobao sellers on buyers, for example? Thank you. Thank you very much for coming to * * * * * Taobao to buy goods. Please come often in the future. thank you

Thank you for your patronage, welcome to visit again, and have a pleasant cooperation!

You are a good buyer. Thank you for your trust and support. We feel very lucky to have your sincere company on the road of growth. If we haven't done enough, I hope everyone will correct us. Wish you all the best!

Good buyer, welcome to come again! ! !

Good buyer ~ ~ ~ Thank you for your trust in me, really, thank you. I am a novice seller. Not only will you not buy my DD because I am not skilled in many places, but you will take care of me and trust me in many ways, which is very touching ~ ~ ~

Very good buyer, very happy cooperation! Thank you for your support. We will continue to strive to do better. We thank you for your support in the growth of Taobao. Welcome to visit again. I wish you a happy new year, a happy life and a healthy family!

Question 2: How to make buyers write favorable comments, and how to make buyers take the initiative to write favorable comments? If you are a seller, don't give it to others in a hurry, because if the buyer doesn't praise you, he must have an idea. You give him a good review, and he gives you a bad review in turn, and you are in trouble. Oh, it's better to ignore him and let the system default.

Question 3: After the Taobao buyer confirmed the receipt, there was no comment. He is chatting with buyers in Want Want, asking them to comment. These words will violate your 20 points, and you don't necessarily need to be evaluated. You can give the customer an evaluation first, and then the customer will automatically evaluate it. Then the evaluation will take effect.

Question 4: How do Taobao sellers automatically give buyers favorable comments and set others' comments in evaluation management? Click praise to save by default. Any deal you make with the buyer in the future will be automatically praised.

Question 5: Taobao shop received a comment that the baby was average. How can I explain this comment so that customers behind can buy normally? There's no need to explain. People will read all the reviews when they buy them. He said it was average, which didn't help much. You have more than 30 favorable comments! You can also explain that although the baby can't satisfy everyone's imagination, the only thing you can do is to ensure authenticity and have a clear conscience. The most important thing is that the one that didn't say you is fake. Don't go to your wife's office. Taobao has everyone! It is important to concentrate on maintaining old buyers and ensuring good quality!

Question 6: My own Taobao shop. The buyer said that the evaluation showed that the baby did not support picture transfer, and asked how to set the time for the buyer to evaluate the picture. 100 points need no deliberate explanation. People will read all the reviews when they buy them. He said it was average, which didn't help much. You have more than 30 favorable comments! You can also explain that although the baby can't satisfy everyone's imagination, the only thing you can do is to ensure authenticity and have a clear conscience. The most important thing is that the one that didn't say you is fake. Don't go to your wife's office. Taobao has everyone! It is important to concentrate on maintaining old buyers and ensuring good quality!

Question 7: How does Taobao guide customers to write favorable comments? In Taobao's evaluation system, there are negative comments. First of all, we must clarify the conditions for customers to give favorable comments. Praise = good customer experience+evaluation. 1. Good customer experience. B. poor after-sales tracking service. Good after-sales tracking service. Slow delivery, simple packaging, shirking logistics responsibility, poor after-sales service attitude, poor delivery in time, solid packaging, fast delivery to help buyers deal with logistics and after-sales problems, solid packaging, grading, and actively help buyers deal with logistics and after-sales problems. C. product quality. The moment customers open the package and see the goods, they have already decided whether to give bad reviews. Therefore, the quality of the product, whether it is consistent with the baby description, will affect the final evaluation of customers. D. Surprise beyond expectations If businesses want to get more favorable comments, they must exceed customers' previous expectations, whether in serving Shanghai or in products. The more controllable ways are small gifts, VIP benefits and so on. This is the so-called emotional marketing strategy. Second, artificially promote customer evaluation A. Old customer evaluation By showing the praise of old customers on the baby description page, gangs and other places, it not only promotes the transaction, but also subconsciously guides the customer's herd mentality, thus giving similar praise. While the buyer is waiting for the receipt of the goods, it is suggested that the delivery and logistics information be prompted by SMS. Handwritten greeting cards can be used as customer care. If possible, call back to remind buyers to give favorable comments after receiving the goods. C. launch activities such as "write a favorable comment and win a grand prize". In addition to the tips on related pages, Want Want, SMS, telephone and greeting cards can remind you of this activity after the customer pays.

Question 8: Ask you, I am a Taobao seller, how can I get buyers to write favorable comments on the content? Hello, I suggest that when you communicate with the buyer, euphemistically tell the buyer to write a favorable comment when confirming the receipt, or follow up after the delivery, contact the buyer, and set up some short sentences to send to the customers who have delivered the goods in batches. It will have certain dangerous effect. Do more after-sales tracking, buyers will naturally talk about service attitude in the evaluation, and will also describe the products by the way.

It is very important for customers to pay a return visit, which may bring you many repeat customers, or gain a second popularity flow through these customers. Come on!

Question 9: Taobao buyers' comments are generally changed to favorable comments. Usually they call or send a text message to tell him to help delete comments, and how much money is refunded to you here.

Question 10: How does Want Want persuade the buyer to modify the evaluation? First of all, you have to determine the reasons why buyers give bad reviews, and the right medicine is king. This reason can be asked directly, but not in a depressed and angry tone, because a normal buyer is alert after giving a bad review, and she will know that it is not a good thing to give you such an evaluation. Then you ask in a very gentle tone, and forget the existence of bad reviews frankly, because the buyer refuses to modify it, which is an inevitable result, so why bother about its existence. Moreover, at present, the favorable rate has been decoupled from the store ranking and the qualification to participate in Taobao activities, that is, bad reviews are bad reviews, which will not affect store operations as before. Friendly inquiry, you will get the real situation of buyers' bad reviews.

It must be noted that if you are guided to Q chat and telephone, this kind of effort can basically be terminated, and there is no need for normal buyers to guide you to these places where there is no evidence. The result is nothing more than asking you to give money and collect protection money. This is Taobao Snake School, also known as bad reviewer and claimant. The far-reaching result is that you will not only increase the capital and confidence of these people to hurt other sellers, but more importantly, you will become an excellent target for a group to ask for money in the next round.

What remains is several possibilities that can be persuaded.

1, the buyer is not familiar with bad reviews. Then you can simply tell her the harm of the evaluation, tell her frankly that you don't want to get a bad evaluation, and then you can ask the return processing whether this evaluation can be revoked. Interaction is two-sided. If the buyer gives you the feeling of being a dove and a rational good man, then such a buyer should be treated well, which is your real future capital. As long as you give her a sincere and frank feeling, not rude or impatient, she will offer to help you revise your evaluation, and please guide the revision process. The possibility of returning goods is actually very small, and buyers will feel embarrassed to give you a bad review, which will not cause you any trouble. You can always inform her of any good activities and promotions in the future, so that buyers will not give you bad reviews.

2. Buyers give bad reviews due to their subjective views on goods. The same way of negotiation, so that buyers do not have to be alert. There are too many categories of Taobao products to read all of them. In short, you need to know whether the buyer is unfamiliar with this product, which is the main reason for the unfavorable evaluation. If it is the subjective opinion of the buyer, not the objective problem of the product, it can be communicated completely. This is a misunderstanding. The buyer is not familiar with the goods. Use your professional knowledge to explain the goods to the buyer and get her approval. This is a question of use, so communication and explanation are equally targeted, and other similar problems are actually the same. When the buyer feels that you are not an ungrateful person, and is trying to solve the reasons for her dissatisfaction, and at the same time feels your enthusiasm and professionalism, it is actually no problem to modify this evaluation. Subjective commodity quality problems are not difficult to solve for hawks or doves. The key is to gain the buyer's identity. At the same time, let buyers realize that buying at the physical counter is more expensive than you, and everything is the same, so they can't enjoy such services.

If the goods do have objective quality problems, you need to consider returning them to the buyer. The reason and argument are simple: as honest sellers, we can't let customers use even the products involved in the bad reviews, which is against business ethics and humanity. Ok, this sentence is fair and square, hitting the floor. As long as there is no problem with your return, the result will certainly not harm you.

3. Misunderstanding the problem. There are many kinds of this, generally focusing on attitude issues. For example, the buyer feels that she is unfriendly to the seller during the shopping process. Then this way of exchanging bad reviews can be simply carried out, telling the buyer that you really don't have rude thoughts or malice to her, but you are not good at communication. There is nothing to be ashamed of. The first sentence of the expert seller is: sorry, I really can't say it well. Please don't mind if I speak poorly or unclear. I have a glib tongue and I can't do Taobao. A relaxed, gentle and humorous communication can make the buyer modify his evaluation within a few minutes.

4. Bad reviews caused by transportation. This is really Taobao's problem. According to the rules of the previous year, all bad reviews caused by Taobao online orders can be revoked through complaints. This provision is reasonable. But for some purposes, this article has been deleted. Therefore, there are many bad reviews caused by logistics, which is really unreasonable in a neutral sense, because if the seller has the risk of bad reviews, then logically the seller can ask the buyer to choose the mode of transportation himself. If there is something wrong with the logistics and transportation chosen by the buyer, can the seller comment indiscriminately? The reason is also very simple. The logistics you choose ... >>