For example, how to ask and answer the phone at the front desk of a hotel.

1. Hello, sir/madam, this is XXX Hotel. Can I help you?

2. Hello, sir/madam, this is XXX Hotel. Can I help you?

Answer:

1. Hello, our hotel is located on XXX Road. You can take a taxi or XXX to get here, and there is XXX building next to it.

2. Hello, I'm sorry. I will give you an answer as soon as possible. Please leave your contact information and thank you for your support to our hotel.

3.thank you. I hope you can come again!