How to handle the free refund of the high-speed rail epidemic?

Generally speaking, due to the epidemic situation, passengers will be notified on their mobile phones. Similar to SMS informing passengers, the train of this train was temporarily suspended due to the epidemic. After receiving the SMS, passengers can apply directly on the platform of ticket purchase. Due to the epidemic, they need to refund their tickets for free. This step is actually the same as the normal refund method.

Then tell the customer service realistically whether the passenger's own area belongs to the medium-high risk area or the area he is going to, and then the passenger needs to write down his specific location. If the passenger's area belongs to the medium-high risk area, but the train departure place does not belong to the medium-high area. And the local prevention and control center stipulates that it is necessary to communicate with customer service in advance to inform the specific situation. Then apply for a refund.

If the passengers bought it online, they can go offline to find an agent to help them sell it and ask them to apply for a refund. Or passengers who bought tickets in the lobby need to bring their ID cards to the lobby for refund.

Passengers can refund their tickets in full after receiving the refund notification SMS, which is faster. If there is only an epidemic in the passenger's location, you need to communicate clearly with the customer service before applying for a refund.

High-speed rail refund rules mainly include refund method, refund time and refund fee. 1. Refund methods include online refund and returning to high-speed railway station manual window. Second, the refund time should be at least half an hour before driving. The refund fee varies according to the time of refund. Generally, the later the refund is made, the more expenses will be deducted. A refund fee of 5% will be charged for refunding tickets half a month before driving.

legal ground

People's Republic of China (PRC) Civil Code

Article 814 A passenger transport contract shall be established when the carrier issues the passenger ticket, unless otherwise agreed by the parties or there are other trading habits.

Article 815 Passengers shall take the bus according to the time, flight number and seat number recorded in the valid ticket. Passengers who travel without a ticket, over-ride, leapfrog or take a preferential ticket that does not meet the price reduction conditions shall pay the fare, and the carrier may charge additional fare in accordance with the regulations; If the passenger does not pay the fare, the carrier may refuse to transport. If a passenger loses his ticket under the real-name registration system Passenger Transport Contract, he may request the carrier to report the loss and reissue it, and the carrier shall not charge the fare and other unreasonable fees again.