How to reply to the owner's complaint about poor hygiene?

To reply to the owner's complaint about poor hygiene, you can follow the following steps:

1. First of all, thank and admit the complaints of the owners, which shows that they are worried and expecting about their living environment.

Secondly, apologize to the owner and admit that the health problem does exist. This can not only make the owners feel valued, but also lay the foundation for subsequent solutions.

3. Then, provide detailed solutions, including when to clean up, what needs to be improved and how to avoid similar problems from happening again. This can make car owners feel that their complaints have been taken seriously and help solve the problem.

4. Finally, ask the owners to give feedback on the solution, which will not only make them feel respected, but also further understand their satisfaction with the solution.

The following is an example of a reply:

Dear owner:

First of all, I would like to thank you for pointing out the sanitary problems of our property, which reflects your high standard of our service and your concern for the living environment. I am deeply sorry that this problem has affected your quality of life.

In response to your question, we have arranged a special cleaning team to comprehensively clean the public areas and strengthen the daily cleaning work. We will also manage garbage collection and disposal more strictly to avoid similar problems from happening again.

We hope this solution can meet your expectations. If you have any feedback or suggestions, please feel free to ask us. We attach great importance to your opinions and will try our best to improve our service.

Thank you again for your feedback and patience. We look forward to providing you with better service in the future.

Best wishes to Shang Qi,

[Your name]

Property management team