What if you don't answer the phone?

After the driver receives the order, it usually takes 10 minutes to reach the pick-up place. If it doesn't arrive within 10 minutes, it is suggested that you can contact the driver to verify the situation. If it doesn't arrive after 10 minutes and you don't want to wait any longer, you can cancel the order, make up the order or change the mode of transportation.

The scope of the driver's authority to cancel the order:

1. After receiving the order, the driver will arrive at the boarding place within 10 minutes and wait for the passengers for 5 minutes. But the passengers didn't arrive, and the driver canceled the order himself, which didn't affect him.

After the owner took the order, it took 10 minutes to get to the boarding place because the road was unfamiliar/congested, and the passengers had already left/did not want to take the bus any more. The driver cancels the order himself, which has no effect on himself.

2. After taking the order, the shopkeeper doesn't want to take the order for various reasons. If the owner doesn't go to the boarding place, he will cancel the order himself or ask the passengers to cancel the order. Shopkeepers who spend a certain amount will be detained, but will not be banned.

After receiving the order, the owner arrived at the boarding place within 10 minutes, but it was cancelled without waiting for the passengers for 5 minutes. Shopkeepers who spend a certain amount will be detained, but will not be banned.

In the process of car owners taking orders, there will be many cases of incomplete orders, such as passengers canceling, passengers being late, drivers not finding passengers to cancel, customer service canceling and so on. Drivers who refuse to carry passengers for various reasons directly take the source to cancel, and the owner induces passengers to cancel during the conversation with passengers, which will be judged as cancellation of responsibility and deduction of points.

Some passengers will call a drip cart near the railway station. In this place, Didi owners will definitely not go. There are many taxis near the railway station. If the owner of Didi goes, it will be a business grab. Of course, Didi drivers won't go, preferring to cancel orders rather than pick up customers in these places.