What should I do if the vivo mobile phone information stops running?

If it means that the self-contained SMS software stops running, you can refer to the following methods:

1, try to restart the software.

Go to Settings-Applications and Permissions/More Settings-Find Software-Force Stop, or end the software in the background and then reopen it.

2. Upgrade the system and software to the latest version.

The new version has improved compatibility and stability. You can try to upgrade your system and upgrade to the latest version of the software.

3. Confirm whether to use third-party desktop software.

There may be compatibility problems with third-party desktop software. If installed, it is recommended to uninstall the inspection.

4. Is the APK shared by others installed?

Because each machine has a different software version, downloading and installing APK through a third-party channel may lead to abnormal use. It is recommended to go to Settings-Applications and Permissions/More Settings-Application Management-Upper right corner-Display system programs-Find the corresponding software name-Uninstall the update or uninstall.

5, clear the software data

It may be that the application cache file is abnormal. You can go to Settings-Applications and Permissions/More Settings-Application Management-Upper Right Corner-Display System Programs-Find Software-Store-Clear Data. (Clearing the data will delete the software data and cannot be recovered)

To back up or restore the backed-up SMS, please check the following methods:

Method 1: enter the cloud service-device cloud backup-backup data type-check the short message and return to the previous step-backup immediately, and then backup; Enter backup management and data recovery-click "Recover" after SMS to recover backup SMS;

Method 2: after debugging, turn on the USB connection computer, enter the computer version of mutual transmission-new backup-data search-start backup; If you need to restore the previously backed-up SMS, select Recover Data-Select Backup File-and start the recovery.

Method 3: Enter SMS-the "two issues" icon in the upper right corner-Settings-More Settings-Import/Export information, click "Import or Export from Storage Device" as required, find the file according to the page prompts after export, and then transfer the file to a new mobile phone for recovery.

If you use a third-party software for backup, you can use the corresponding software to recover, and you can't recover without backup SMS.

6. Uninstall and reinstall the software

Some built-in applications support uninstallation and reinstallation. You can go to Settings-Applications and Permissions/More Settings-Application Management-Top right corner-Built-in Application Management to see if the current abnormal software is displayed in it. If the software is displayed, you can uninstall it first, and then install it through this page. (Uninstalling the application will delete the software data, so it is recommended that you back up the data in advance. )

7. Clean up the running memory and storage space.

Use I housekeeper to clean up the storage space of equipment in time, uninstall uncommon software, and keep the remaining storage space above 20%.

8. Reset the device

Please back up the device data, go to Settings-System Management/More Settings-Backup and Reset, click "Restore all settings" to try, and select "Clear all data" if necessary. (Please back up the equipment data in advance when operating)

Important data is backed up by cloud services before operation.

Enter the mobile cloud service-device cloud backup-backup data type-turn on the switch that needs to be backed up-return to the previous page-click Back Up Now;