What do you think of "female college students being cheated by financial phone in JD.COM"?

Recently, many alumni of a university in Chengdu told reporters that they received a call from a strange mobile phone, and the other party claimed to be Jingdong Financial Customer Service. After confirming the name, ID number, school and other information, "Jingdong Financial Customer Service" said that alumni had registered in Jingdong Finance during their school days, and now they need to cancel their accounts due to platform rectification, otherwise it will affect students' credit information.

"How like a liar! I didn't answer, only asked two questions,' You are customer service. Why is Mandarin so poor? Why are you calling from a personal phone? Chen, who has graduated for two years and is now a graduate student in a university in Beijing, told reporters that for at least five seconds, the other party didn't reply and then hung up.

Although Chen was not cheated, the reporter found that many college graduates received similar phone calls and some students lost money.

The reporter then called the Jingdong Financial Customer Service Hotline, and the other party said that the students had encountered telephone fraud. At present, the official has received many related complaints. The police officer of Erxianqiao Police Station of Chenghua Public Security Bureau reminded students to be alert to similar telephone fraud and prevent personal information from being leaked.

Alumni exposure:

"Jingdong Financial Customer Service" called to cancel the account.

Many alumni of Chengdu universities: almost confessed!

"I was about to have a rest when a strange number called. After the connection, he first reported that he was the customer service of Jingdong Finance, and then automatically confirmed my name and ID number, saying that I registered Jingdong Finance (an undergraduate school to be exact) during my study. Now the platform needs to be rectified, and I need to cancel my previous account, otherwise it will affect the student's credit information. "

Chen received a call claiming to be the customer service of Jingdong Finance.

Chen, 25, graduated from a university in Chengdu two years ago and is now studying for a postgraduate degree in Beijing. Recently, she received a call calling herself "Jingdong Financial Customer Service". Chen told reporters that at first, he didn't notice anything unusual, but later, the pause between the words "customer service" made him doubt his identity.

"I asked him when he registered and he said 20 16. I asked what day it was today, and he paused and said June 30. " Why did you stop? Chen believes that if the other party is really Jingdong Financial Customer Service, he should know the customer's registration information like the back of his hand. "Later, he said that he needed me to add a QQ of a customer service colleague, and he would tell me how to cancel."

"What a liar!" Chen didn't answer, only asked two questions-"You are customer service, why is Mandarin so poor?" "Why are you calling from a personal phone?" Chen said that for at least 5 seconds, the other party didn't reply, and then hung up.

Chen, who felt that the situation was wrong, immediately searched for the keyword "Jingdong Financial Call", and Lenovo had a series of similar situations. After browsing the similar experiences of some netizens, he directly marked the incoming number as a fraudulent phone call.

In Chen's view, this is a simple phone fraud. "People with a little common sense can recognize it, but there are indeed students on the Internet who have been cheated by this little routine. I am deeply disturbed by the disclosure of personal information. "

Jia, who also has the same experience, graduated from 20 18 and is currently studying at Chengdu University of Technology. At noon in March, Mr. Jia received a phone call claiming to be customer service of Jingdong Finance, asking whether he had handled JD.COM gold bars during his undergraduate period. "I said I forgot, she said I forgot, and I also reported the school and ID number. She said that the campus loan is illegal now and must be cancelled, and then let me add a QQ. I feel like a liar and blacked out the phone. "

In addition to Chen and Jia, six students from Chengdu University of Technology told reporters that they received the same call from Jingdong Financial Customer Service. Fortunately, no one has been cheated at present.

Process restore:

There are "authorization certificate" and "work permit".

Three steps to gain trust and transfer money to a designated account.

The reporter searched for keywords on the web page and found that many college graduates have received the same phone call, and many alumni have lost money.

The reporter contacted Xiao Li, a Jiangxi graduate who just joined the work. She claimed that she had recently encountered a "fake Jingdong financial customer service fraud incident". Similar phone calls and the same words, Xiao Li told reporters that he once believed in the identity of "Jingdong Finance", and it was not until he searched the Internet for relevant information that he avoided greater economic losses. "Originally want to pay 3000 yuan, only lost 1.5 yuan. It' s really gratifying! "

Xiao Li said that in early March, she received a phone call from Ganzhou, Jiangxi. "She said that she is the customer service of Jingdong Finance, and she is a girl whose Mandarin is not very standard. I heard so much noise that I wanted to hang up! But because she accurately said my personal information from the beginning, it caught my attention! "

Xiao Li recalled that the other party first told his graduate school that Xiao Li had registered in JD.COM Baitiao during his college years. Then, the girl gave Xiao Jing the QQ number of "Jingdong Financial Customer Service" and asked Xiao Li to cancel the account according to the instructions of "Customer Service".

Xiao Li added the QQ number given by the other party. In her words, "this is a thief boat" and "canceling customer service" tried to completely defraud her trust through three steps: signing a disguise, showing a work badge and showing a power of attorney. "The personal signature of canceling customer service says' protect personal privacy and protect personal credit information!' This is the first step to increase trust! "

Authorization certificate provided by "Jingdong Financial Cancellation Customer Service"

Badge provided by "Jingdong Financial Cancellation Customer Service"

Then, the other party takes out a badge with a photo, name, work unit and work number on it. "He asked me to download Jingdong Finance and then sent a public card to prove that he really belongs to Jingdong Financial Company. There are photos and work numbers on the work card, which is the second step to increase trust! "

Not only the badge, but also the "cancellation of customer service" gave Xiao Li an "authorization certificate" "It also says legal representative: Liu, this is the third step to increase the letter!"

After gaining Xiao Li's initial trust, the "customer service for account cancellation" began to guide Xiao Li's operation step by step: first open gold bars, then apply for a loan of 3,000 yuan from Alipay, and finally ask Xiao Li to transfer the 3,000 yuan lent to the designated bank account.

Designated account provided by "Jingdong Financial Cancellation Customer Service"

In the whole process, Xiao Li was not without doubts, but the "screenshot of Alipay loan" sent by "cancellation of customer service" increased his trust in it. In the screenshot, the reason for collecting money is to "cancel the student loan quota and close the channel". "It's so real, it's terrible!"

Screenshot of "Alipay Loan" provided by "Jingdong Financial Cancellation Customer Service"

However, Xiao Li had a brainwave and searched Baidu for keywords such as "Jingdong Financial Customer Service" and "account cancellation". The experience of netizens made her feel cheated. When the "cancellation of customer service" sent the designated bank account to transfer 3000 yuan, Xiao Li hung up. The reporter noticed that the financial recovery account provided by the "cancellation of customer service" was Linyi Kefubo Electronic Technology Co., Ltd. The reporter found that the company was Dou and there was no contact number for the time being.

"Later, I paid off the loan and only lost the 1.5 yuan handling fee. I almost understand, they just want to cash out with someone else's loan line. I hope everyone will be vigilant! "

Jingdong Financial Reminder:

Many similar complaints have been received, so customers should be vigilant.

"Jingdong Finance currently has no official QQ or WeChat"

Does Jingdong Financial official know about this? On the afternoon of April 3, the reporter dialed the customer service hotline of Jingdong Finance. "You got a call from Jingdong Finance, saying when did you start the campus loan business? Now it does not meet the national regulations. Will it affect your credit information if you don't cancel? " After the reporter briefly described the situation, the customer service staff said that Jingdong Finance did not call the customer, and the phone that the student had answered before was not called by Jingdong Financial staff.

"This is a fraudulent phone call. Our company has never had a campus loan business, and there is no account cancellation department, and there is no staff in the account cancellation department. At present, many similar complaints have been received. Please don't believe in the transfer request made by unknown personnel, and don't believe in telephone fraud. "

So is it true that Xiao Li's "Jingdong Finance cancelled the customer service badge" and "authorization certificate" were cheated? "It's fake, which means that Jingdong Finance doesn't have this business at all," explained the customer service staff.

In addition, the customer service staff also told reporters that Jingdong Finance has internal regulations: staff members are not allowed to add customers through personal WeChat and QQ, and those who violate the rules will be punished, and even if the circumstances are serious, they will be fired. "If you need customer information, we will send a short message to the customer with the official cornet, and the customer can operate according to the relevant links in the short message. Even if SMS doesn't work, we will send an email. In addition, we will train the customer service in Mandarin before going to work, and there will be no serious accent problems. "

The customer service staff reminded that at present, there is no official QQ or WeChat in Jingdong Finance, and customers need to be alert to telephone fraud routines.

Erxianqiao Police Station:

No relevant alarm has been received at present.

Remind students not to divulge information at will.

"Jingdong Finance? Did the graduates receive this call? " On the afternoon of April 3, the reporter called the Erxianqiao Police Station of Chenghua Public Security Bureau next to Chengdu University of Technology. A policeman surnamed Zhang told the reporter that no relevant alarm has been received yet, but please be vigilant and don't disclose personal information casually.

"I believe you still have * * * knowledge. Don't believe this easily. " Police officer Zhang said that if students are cheated and suffer economic losses, they can register with the police station with evidence. "But the most important thing is, don't trust this phone easily. Correct information by telephone, add numbers, especially make payments. You must be more cautious because there are more and more means of telecom fraud. "

"In the past three years, we have encountered some cases in which some students suffered telecom fraud for various reasons. Therefore, we will often go to colleges and universities for anti-fraud lectures and publicity to improve students' anti-fraud awareness. Some students really don't understand. "

Police officer Zhang has repeatedly reminded students not to disclose personal information at will. "Personal information should not be easily leaked on the Internet, mobile phones or computers, and it is easy to bring trouble to yourself." For example, Zhang police officer, in addition to the activities that people often encounter in the street to register for apps to receive gifts, it coincides with the employment season, and many graduates will also meet the requirements of recruiting companies to leave personal information. We must be vigilant and guard against information leakage.