Frequently asked questions and answers of Shanghai provident fund inquiry

1. How to modify the mobile phone number corresponding to the provident fund account?

A: If your personal provident fund account is bound to the original mobile phone number, there are several ways to change the bound mobile phone number:

1, after registering and logging into your personal account through Shanghai Housing Provident Fund Network, click the real-name registration system authentication in the column of personal data information modification to change your mobile phone number.

2. Call the provident fund hotline 12329 to change the tie manually. (You need to dial with the mobile phone number that needs to be bound now, and you need to provide your name, ID number and provident fund account number. Customer service will help you bind your mobile phone.

For real-name authentication at the counter, please bring your ID card and bound mobile phone number to the counters of all business outlets of the provident fund management center to make changes.

Second, there is no user name and password. Registration says registration, but the user name and password can't be retrieved. The webpage prompts to send a text message to 106225588, but it can't be sent. What should I do?

A: At present, the process of retrieving the user name and password on the mobile phone of the provident fund website has been changed. You can directly enter the "Individual User" area of the provident fund website, select the function item "Mobile Phone Retrieves User Name and Password" in the left menu bar, and enter information such as provident fund account number, ID number, mobile phone number and mobile phone verification code. The system will automatically send the user name and new password to your mobile phone via SMS.

3. How to query the supplementary provident fund account?

Answer: If you know my basic provident fund account number, you can register and log in to official website, WeChat or APP to inquire about the basic and supplementary provident fund information and deposit details, or call the housing provident fund hotline 12329 for voice self-inquiry, or you can hold my ID card to inquire at the counter of provident fund outlets.

4. What is the password? Why can't I check the password?

A: There is no provident fund password for the provident fund. If you have registered an individual user on the housing provident fund website, then you have your own password.

5. What should I do if I forget my password? Wechat platform can't find it.

A: If you forget your username and password, you can choose one of the following ways:

1. SMS to retrieve the user name and password: enter your ID number, provident fund account number and mobile phone number on the webpage, and send a SMS to retrieve the user name and password according to the prompt information after submission.

2. Please submit the personal provident fund account number, personal contact information and scanned ID card to Shanghai Housing Provident Fund Network through the link. After verification, the provident fund center will solve it for you as soon as possible. After two working days, you can log on to the website to register again. Please remember your password and user name to avoid inconvenience. If you have any questions, please call the Shanghai Housing Provident Fund hotline: 12329.

Six, how to query through the bank self-service equipment? Isn't there a bank card bound to the provident fund? How to operate specifically?

A: You can find out the ATM inquiry method of the bank through the "Business outlets" column in the "Utility" menu of official website of Shanghai Housing Provident Fund.

7. How to check whether you have qualified loans and how much can you borrow at most?

Answer: You can log in to the column of "Personal Account Inquiry" in official website of Shanghai Provident Fund, and there is the function of "Inquiring about the eligibility limit of provident fund loans" on the left. (Please refer to the actual loan acceptance results, and the query results are for reference only)

8. Do you want to know if there is any method of manual consultation?

A: If you have policy consultation questions, you can call the housing provident fund hotline 12329 and choose manual service.