Service etiquette of volunteers

In the process of reception service, volunteers need professional etiquette training in addition to enthusiasm, so as to better complete reception and service work. Let's briefly introduce some basic knowledge of service etiquette.

First, the basic principles of service etiquette

In service etiquette, there are some universal, same-sex and guiding etiquette rules. These etiquette rules are etiquette principles. It is very important to master the principles of etiquette, which is an important guiding ideology for volunteers to learn and use etiquette better.

Principles of service etiquette:

1, respect principle

Confucius said:? Politeness and respect for others? This is a high generalization of the core idea of etiquette. The so-called respect principle requires us to pay attention to, respect and be friendly to our guests in the service process, which is the focus and core of etiquette. Therefore, in the process of service, the first principle is to always respect people. Mastering this is equivalent to mastering the soul of etiquette. In interpersonal communication, as long as you don't disrespect others, even if you don't do it properly for a while, it's easy for the parties to understand.

2, the principle of sincerity

The principle of sincerity in service etiquette is to treat people sincerely in the process of service. Only in this way can we express our respect and friendship for our guests and be better understood and accepted by each other. On the contrary, if etiquette is only used as a prop and disguise, it will violate the basic purpose of etiquette if it is inconsistent and inconsistent in the specific operation of etiquette norms.

3. The principle of tolerance

The basic meaning of the principle of tolerance requires us to be strict with ourselves and be more tolerant of others in the process of service. Be considerate and understanding of others, learn to put yourself in the other's shoes psychologically, and never pursue perfection or be aggressive. This is actually a big show of respect for each other.

4. Follow the principle of custom

Due to the differences of national conditions, nationalities and cultural backgrounds, there are actually? Different winds in ten miles, different customs in a hundred miles? Situation. This requires volunteers to have a comprehensive and accurate understanding of their country's etiquette culture, etiquette customs and religious taboos in the service work, so as to be handy in the service process and avoid mistakes.

5, the principle of moderation

The principle of moderation means that when applying etiquette, in order to ensure the effect, we must pay attention to skills and conform to the norms, especially to grasp the discretion and be serious and decent. This is because everything has gone too far. If you overdo it or fail to do it properly, you can't correctly express your self-discipline and respect for others.

Second, grooming etiquette.

In the reception service, appearance is the most striking place, and volunteers must attach great importance to their appearance modification in their work.

(1) Male grooming points

1, healthy. Take a bath and change clothes every day, and don't have bad breath, sweat, body odor and other odors during the service period.

Step 2 shave. If you don't have special religious beliefs or national habits, you should form a good habit of shaving every day, and don't show up in the workplace with an unshaven beard.

3. Trim the nose hair and ear hair, and don't make them stand out.

4. hairstyle. Men's hair should be of the right length. It is required that the front hair does not cover the forehead, the side hair does not cover the ears, and the back hair does not touch the collar. You are not allowed to wear a long shawl or braid your hair at work.

(2) gfd norms for women

1, facial modification specification

1 clean. Be sure to keep your face clean and fresh at work.

② Hygiene. Mainly ask them to pay serious attention to their facial health. It is necessary to prevent the face from being often uneven because of personal carelessness. Avoid body odor such as sweat and body odor during service.

3 nature. Facial makeup should be natural, and light makeup is required at work to avoid heavy makeup. Show off? With what? Wisdom in the middle? Both.

④ Modification of oral cavity. Pay attention to oral cleaning to prevent bad breath and other odors. Avoid eating onions, garlic, leeks, spirits and smoking before serving.

2, limb modification specification

(1) Keep your hands clean.

② No long nails, bright nail polish and painted nails.

(3) don't show armpit hair. In case you have to wear off-the-shoulder clothes because of the special needs of work, you must remember: before shaving armpit hair.

(4) When going to work, don't wear open-toed sandals or slippers to avoid being too loose. Wear long tubes or pantyhose when wearing short skirts.

3, hair modification specification

① Neat. For anyone, whether their hair can be kept tidy in interpersonal communication will directly affect others' evaluation of themselves.

② The length is appropriate. Women should roll up their long hair, tie it up, braid it, or put it in a work hat, so as not to let it hang down.

For fashionable hair dyeing, but as a volunteer, you can't dye your hair colorful, which is not in line with the identity of the server.

4. Make-up etiquette

? Light makeup? Female volunteers' makeup is one of the basic norms. Make-up at work is required to be elegant, natural, concise, moderate and short.

Make-up taboo:

(1) is unusual. It is forbidden for volunteers to break away from their role orientation when putting on work makeup, pursue absurd, weird and mysterious makeup, or deliberately make makeup out of line, thus producing staggering results.

2 residual makeup shows people. Always check after makeup to prevent your makeup from being incomplete. Especially after sweating, resting and eating, check your makeup in time.

3 modify to avoid people. Don't put on makeup in public places, and don't put on makeup at work. Choose a bathroom or a place where no one else is present when making up.

Makeup artist who studied light makeup.

Third, dress etiquette.

One of the most important principles in choosing and wearing clothes is to follow? TP0 clothing principle? This is one of the basic principles of dress etiquette, in which the letters T, P and 0 are abbreviations of English words: time, place and purpose. It means that when people choose clothes and consider specific styles, they should first consider how to coordinate with the time, place and purpose of dressing.

Whether volunteers dress appropriately or not has a great relationship with their personal image, city image and even national image. Therefore, we should pay attention to the following specifications when choosing and wearing service clothes:

1. Comply with the unified requirements of the Young Volunteers Association of Hi-Tech Fair for young volunteers.

2. dress neatly. One is full of wrinkles, one is broken, the third is stained with dirt, and the fourth is full of sweat, body odor and other smells.

3. Dress in a civilized and elegant way. One is too naked, one is too thin, the third is too tight and narrow, and the fourth is too gorgeous.

4, in the service, it is best not to wear jewelry, especially male service personnel. Because in general, it is often more difficult for people to accept men wearing jewelry. If women need to wear it, remember to wear less. The specific requirements are: generally speaking, it is not advisable to wear more than two kinds of jewelry, and it is not advisable to wear more than two pieces of jewelry of the same variety. It is not advisable to wear fancy and gorgeous craft ornaments and expensive jewelry ornaments.