Introduction to unfamiliar telemarketing skills and vocabulary

Lead: Under normal circumstances, it is difficult to achieve unfamiliar sales at one time. Its successful transaction can often be divided into three parts: the first phone call, the second phone call to follow up, and the final payment. Here are some unfamiliar telemarketing skills and vocabulary I compiled for you, hoping to help you!

Three tips for the first call:

Sales tips (1)

Let the customer say yes, and don't give the customer a chance to refuse. You can mention your product in the first phone call, but don't ask the customer if he needs your product, because the customer is very wary of you in the first phone call. As long as you ask him if he wants it, he will probably answer no at once and then hang up. You can ask customers some questions with positive answers, and the salesman will ask me: Is it troublesome to choose a favorite diamond ring? Of course my answer is yes, that's all.

Sales secret (2)

At the end of the call, be sure to find a reason for your next call so that the next call can go smoothly. Every time you increase communication, the chances of closing a deal will increase.

Sales secret (3)

When you leave your customer's mobile phone number, be sure that the other party has a record, so that you can be contacted smoothly in case the customer really needs it. After the salesperson left me her phone number, let me quote her phone number again. Most people just write it down casually or perfunctory. When she asks, the customer must remember the number.

Six skills used in the next day's sales:

Sales secrets (4)

True Lies This is the core and most important part of the sales process. What is a true lie? The real lie is the fact that you can associate with a certain enterprise, but the fact that you associate with it is not the fact. For example, an advertisement can say that 90% people are satisfied with this product. In fact, he may have only investigated 10 people, and nine people didn't say that the product was not good. Did this businessman lie? No, but what will we understand when we hear this?

Sales secrets (5)

Avoid reality and be empty. When your client asks some fatal questions, you can avoid his topic and say something that seems relevant. Many people can't react.

Sales secret (6)

Create an atmosphere where products are scarce and let your customers cherish opportunities. You must not make your customer feel that this product is available anytime and anywhere, but you must make him feel that this product is scarce. The quantity is limited.

Sales secrets (7)

Win the understanding and sympathy of customers. When the customer puts forward some conditions that are not conducive to sales, let the customer know that it is difficult for you to do so, which will cause you losses or injuries.

Sales secrets (8)

Let the customer feel that this result is hard-won, and let him work very hard to achieve his goal, then he will cherish it and finally clinch a deal. Throughout the process, the salespeople stressed that it was probably impossible to win, and of course, they won "dangerously" in the end.

Sales secret (9)

Euphemistically urging customers to pay, it is useless not to pay, but direct urging will make people feel disgusted, so there must be a good way.