Yisou invited a speech by phone.

The secretary invited me to make an appointment.

I divide the telephone invitation into the following steps according to what I want to say and all the goals I have achieved in each call.

First call: (each call should be controlled at 3-5 minutes, and the customer's situation must be clearly stated on the registration form. Know yourself and yourself.

Because this is the first time to call a customer, according to the current market development, any information has a certain harassment rate, so all our telemarketers need to have a good anti-rejection mentality. We need tomorrow, and every rejection from customers is helping you grow.

What must the first phone call say:

1. Where are we?

A. China Marketing Association B. Yisou Group C. Hotel name

Speech: Good morning, General Manager Li. I work for China Marketing Association. My last name is Tu. Are you in the company now?

Note: the opening remarks should give customers a familiar feeling, either cordial or enthusiastic. Many colleagues like to say in the opening remarks. Hello, are you Mr. Li from Li Jianguo? This is wrong, giving customers a clear sense of strangeness.

2. What is the reason for calling?

All right, I'll call you today. It is responsible for informing you to attend. Our unit and Yisou Group will host the exchange activities of the president of enterprise innovation marketing "mobile search, new opportunities for economic development". Time: XX, XX, XX, location: XXXX Hotel.

Why did you invite him?

Mr. Li, you are an honest enterprise submitted as an industry association (street office). You attended on behalf of your company. This activity * * * invited 100 guests from local enterprises in Guangzhou, while your industry only invited 10 representatives. Seats are limited.

4. How does this help him?

This is the most important content, so everyone must master the value of the meeting and be as familiar as remembering your name.

And the value of the meeting should be cultivated constantly, not always fixed, so you will get tired easily. Innovation is the only hard truth to ensure that we can go on.

Before the end of each call, you must make preparations for the next call.

When asking about the fax (email address) of the customer, be sure to ask when the customer can see it, so as to make a phone call at the time given by the customer and not give the customer the feeling of harassment.

Two situations:

A.you can see it now

Speech: Mr. Li, I will call you in five minutes to make sure you have received it.

B.I can't see it now

Speech: Mr. Li, when can you see it? Some customers will give a clear time. If the customer doesn't give a definite time, ask him if he can see it at 4 or 5 o'clock.

Note: If the customer has a good attitude and is not busy, the first call should convey the meeting value as much as possible. In addition, there is no need to do sales. What is given here is only a reference model. But whatever you do, as long as it works, do what you like.

The second call:

If you convey the value of the meeting in the first call, don't tell the customer too much in the second call. Otherwise, the second call is very important. We must deliver the meeting value again and solve the customer's problems, so that the probability of receiving it will increase. From the second call, you can get as close to the customer as possible. )

Two situations:

A. customers can see it now. (Hypothetical trading method)

Speech: Li Ge, I'm Tu. The invitation has been sent. You saw it, didn't you? Did you see it clearly? Your attendance number is XXXX, you must remember it, and you must report the attendance number at our sign-in desk. My name is XXX, and my contact information is above. By the way, do you know the location of our hotel? Right, right, right, it seems that you are familiar with our place, hehe (packaging hotel), first talk about the industrial products made by the client company and our meeting, and then turn to the receipt. (Don't give customers the impression that we are too purposeful)

Well, Mr. Li, the organizing Committee is arranging seats and parking spaces for you. Because we haven't received your receipt, we don't know which row to arrange for you. Please send it back quickly, I'll arrange a front seat for you, and we'll make a water sign for you, okay?

There are the following situations:

A 1。 Customer promises to return the goods:

Speech: Li Ge, 10 minutes. Ok, I'll call you when I get the reply.

A2。 The client said he would watch it again, and then he hung up.

A3。 Customers always say where you are when comparing ink. Then you should be decisive, help him make a decision, and don't waste time.

The third call: (Try not to call the customer more than three times a day)

There are the following situations:

A 1. 1 sent by the customer.

A 1. 1. 1 means that the boss is present in person, or by phone or text message.

A 1. 1.2 The boss himself did not attend. Ask clearly what position the people attending the meeting are, not shareholders, not general manager, not husband and wife. Be sure to call to emphasize the level of our meeting. (attendance is limited to the position of general manager and above)

A. 1.2 The customer didn't send it back.

Fifteen minutes later, A. 1.2. 1 phone. Speech: Li Ge, the conference department just called and said it had received a blank reply. Is it from you? Oh, it hasn't passed yet, has it? Then hurry up.

A2. 1 Judge for yourself when to call him. Never call him at another number. Call him on your mobile phone if necessary.

A3. 1 Change people and call the director.

Speaker: Mr. Li (please change his name), my director Wang (right), from the Enterprise Summit Forum. We haven't received your receipt. What happened? Other business owners have returned.